Contact states they were sitting in DRIVE, with their foot on the brake. When the contact took their foot off the brake, they began to let the vehicle coast to about 5 MPH. Then, the vehicle lunged forward unexpectedly to about 25 MPH, when it collided with a rock. The vehicle had previously spent over 10 days in different dealerships to diagnose issues related to the engine running rough, the car stalling out, and the vehicle driving erratically and lunging forward. The contact only began to have issues with the vehicle after the NHTSA Denso Fuel Pump Recall. A year after the contact took delivery of the vehicle, the remedy was done. The dealership stated they had completed the remedy properly, but because of parts shortages they only MODIFIED the fuel pump, but that TMNA said this is a valid remedy. After further investigation, the remedy protocol which they followed did not match the one the manufacturer assured NHTSA they would follow, and there was no amended NHTSA remedy. Then, the manufacturer denied they told the dealership that the protocol they followed was a valid remedy. About 10 minutes after leaving the dealership the contact returned and stated the vehicle was running rough and driving erratically. The dealership told the contact that it was completely normal and that the vehicle just needs to re-learn their driving style. The contact had issues with the vehicle, including the illumination of warning lights, and the dealership cannot remedy the issue (refusing to replace/repair the fuel pump).

- Palm Beach Gardens, FL, USA

I received a safety recall from Lexus sometime last year, although I don't know exactly when. There is no date on any of the information that was sent to me, but I believe it was sometime last summer. Nothing has happened to my car, yet, but I don't believe a "safety" recall notice should take months and months to be fixed. When I got the notice, I called my Lexus dealership and asked when I could expect my car to be fixed and they said they did not know when they would get the part and would let me know. I have never heard from them. This recall is for a low pressure fuel pump which could cause the vehicle to stall while driving. To confirm, so far nothing has happened to my car. NHTSA no. 20V-682 I am putting today's date in the area of "when did this happen".

- Spring Branch, TX, USA

Low-pressure fuel pump which may stop operating.

- Henderson, NV, USA