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Subject Dissappointed

Response By Email (Tim) (06/17/2020 10:41 AM) Dear Mrs. Hayward,

Thank you for your response to share your continued disappointment with Lexus’ position to your assistance request for your 2019 RX 350.

While we understand this is not the response you were hoping for, it does represent our final position as your case has been reviewed by the Lexus Case Manager of your region.

We appreciate you for giving us the opportunity to review your request.

Sincerely,

Tim Lexus Guest Experience Center

Customer By CSS Email (Doris Hayward) (06/17/2020 10:20 AM)

Hello, I just called them, they said its on order and that it will take several MORE weeks to received. I will have to pay another $750.00 car payment on the 25th of June. (second payment) and I have not driven the car that I paid for.

It's not fair that LEXUS does not have anything in place for a rebate. I am going to ask a litigator/attorney if something can be done. My last vehicle (which was a GMC Denali), they gave me an incentive - an I O U credit…

But you Lexus, as big as your company is and your Sales revenue and the quality that is shown on commercials is unbelievable. I am going to seek out help into this matter. Insurance company are helping people out financially, and utilities companies are helping people.

I just can’t accept the fact that I, a single mom, is paying for a car (LEXUS Premium) for $750 a month, at the dealer soon to be 2 months on June 25, and you the corporation said “NO” I can not help you financially. What a shame. And it’s your negligence.