It-??s the third time that the transmission has hard time to move out of from either 1st or 2nd gear. The car jerks then plunges forward then I could smell burning smell inside the car after 5-15?seconds of the incident. The car only has 33,000 miles.

- Myrtle Beach, SC, USA

The contact owns a 2019 Lexus RX350. The contact stated while driving 50 MPH, there was a delay during acceleration. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed; however, no cause for the failure was found. The failure recurred several times and the vehicle was diagnosed several times however, no cause for the failure was found. The manufacturer was contacted and stated that the vehicle was not under recall. The failure mileage was 17,500.

- Palm Desert, CA, USA

We took the car in because when the car is cold it does not shift properly. This problem has been happening and getting worse since it was there for a recall on the transmission software. Dealer refuses to acknowledge that there is a problem stating the diagnostic computer shows no error codes, while ignoring the fact when you shift from park to reverse or drive the vehicle jerks and the gear lever requires a lot of force to move into desired gear. Dealer refuses to repair the car or acknowledge the problem, instead they tried to sell me a $875 oil change. Dealer is also refusing to send me any paperwork that my car was there even after calling many times to request it, they promise to send it that day and never send it because "they are busy". service advisor david ( taou) was very arrogant, condescending and dishonest.

- Lutz, FL, USA

While driving, I've been encountering hard gear upshifts and downshifts. I have notified my local Lexus dealership and they told me that is normal. This is my 3rd car I bought and the first time I've encountered such an issue. Issue usually happens when speeds range between 50-70 mph regardless of weather conditions. This is a safety concern, given that the car is still pretty new.

- Middletown, PA, USA

The contact owns a 2019 Lexus RX350. While driving with the adaptive cruise control activated and set at 72 mph, the driver reduced the speed to approximately 60 mph when switching lanes. After releasing the accelerator pedal, the vehicle continued to accelerate past the set cruise control speed of 72 mph and continued to accelerate to approximately 80 mph. After deactivating the cruise control feature, the vehicle continued to accelerate and the rpms increased before the speed eventually was reduced. The cause of the failure was not determined. Lexus escondido (1205 auto park way, escondido, ca) and the manufacturer were notified of the failure. Prior to the failure, the vehicle hesitated while accelerating and was serviced. The same Lexus dealer reprogrammed/flashed the transmission, but the failures continued. The failure mileage was 2,800.

- Temecula, CA, USA

The car abruptly jerks forwards or slows down when switching gears. There is a knocking sound when you accelerate. The RPM increase to 6K-7K before the next gear is engaged and then car abruptly thrusts forward. The car accelerates and decelerates randomly. This car cannot be driven safely in this condition. The car only have 1116 miles and is a 2019 model.

- San Jose, CA, USA