This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Lexus RX350. The contact stated while driving at various speeds, the sunroof was rattling. The contact had taken the vehicle to the dealer where after a test drive, the contact was informed that the failure was with the brakes, not the sunroof. Overtime, the failure worsened, and the vehicle was taken back to the dealer where the contact was provided an estimate for the replacement of the sunroof. The manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was 35,461.
At approximately 6:45pm on Tuesday, December 27, I was driving in Nassau County, NY, when my sunroof exploded. The sound was terrifying and I was very concerned that I was shot at or hit by an unknown object. At first I thought the object hit my car or my back windshield. I looked and did not see any holes anywhere but I could hear air coming into my car. I moved my sunroof shield and saw a gaping hole and shattered glass.
The contact owns a 2017 Lexus RX350. The contact stated that while driving approximately 60 MPH, the glass sunroof suddenly exploded causing shards of glass to fall into the cabin of the vehicle onto the driver. The contact indicated that no object had struck the sunroof to cause the glass to shatter. No injuries were reported. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was not yet contacted. The failure mileage was 58,190.
- Dayton, OH, USA
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- San Diego, CA, USA