On 5/8/2020, Northtown Lexus replaced or repaired the vacuum pump. Northtown Lexus required the vehicle to be returned for repair twice, following the initial repair on 5/8/2020. After three attempts, the vehicle's vacuum pump (per a factory recall) is not functioning properly. Northtown Lexus refuses to further diagnosis this defective vacuum pump and continued to decline any and all requests for repair. The vehicle operates abnormally ever since this factory recall was originally addressed by Northtown Lexus on 5/8/2020.

- Angola, NY, USA

The car stalls while I'm driving, and it almost caused a traffic. Accident, I have been trying to contact my local lexus dealer and they keep hanging up the phone when I try to call and make appointments

- Inwood, NY, USA

Vehicle roll over driver after being placed in park at the residence causing fatal injuries. Driver reversed out of garage and exited vehicle. Inspection at the scene by the sheriff's office revealed the vehicle was in park backed against some trees. This vehicle is equipped with a automatic transmission and a automatic emergency brake. The gear shift lever can be placed between park and reverse and not move. If the gear shift lever is moved slowly from drive to park or reverse to park the automatic emergency brake does not engage this condition is very dangerous.

- Braselton, GA, USA

At 1800 miles, vehicle started to hesitate when pressing on gas pedal. When accelerating from stop, vehicle is hesitating and studdering very badly. This is affecting accelerating and causing a severe safety issue while driving. While at highway speeds, vehicle constantly is lunging hesitating when trying to merge into traffic. This has almost caused 3 accidents as in stop and go traffic, when pressing on gas to accelerate, car is shuddering and not finding right gear. Do not feel safe in car. Feels like car is going to stall out !!

- Jacksonville, FL, USA

The contact owns a 2017 Lexus RX350. While driving various speeds, the vehicle began to hesitate while the accelerator pedal was depressed. There were no warning indicators illuminated. The vehicle was taken to an unknown local dealer, but the cause of the failure could not be determined. The vehicle was taken to another dealer (bell Lexus North scottsdale, 18555 N. scottsdale, scottsdale, AZ 85255) where it was diagnosed that the computer software needed to be updated. The contact took the vehicle back to the unknown local dealer and was informed that the failure could not be repaired. The vehicle was being serviced as a lemon law vehicle. The manufacturer was notified and confirmed the information provided by the dealer. The failure could not be remedied. The failure mileage was approximately 4,500.

- Scottsdale, AZ, USA

The contact owns a 2017 Lexus RX350. While driving, the instrument panel turned red and went blank. The contact heard three beeps and the instrument panel turned black. There were no warning indicators illuminated prior to the failure. The failure occurred numerous times in the past year. The vehicle was taken to Lexus of watertown (330 arsenal St, watertown, MA 02472), but could not be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was unknown. The failure mileage was 12,100. The consumer stated the seat heater, floor vents, cup holder, and the rear speakers did not properly operate. The display between the tachometer and speedometer was blank.

- Southborough, MA, USA