10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
4,167 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Lexus RX 350 body / paint problems

body / paint problem

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2016 Lexus RX 350 Owner Comments

problem #6

Aug 222024

RX 350

  • miles

A D V E R T I S E M E N T S

The hood latch and cable malfunctioned three times in one year. Once in January 2024 (I replaced the latch); once in July 2024 (the dealer recommended to eventually replace the cable, but was able to fix it); and most recently on [XXX] (the dealer identified the cable was faulty and needed to be replaced). The hood would close but not all the way and the hood release had no tension. There was prior warning or symptoms prior to the hood lock failure. All the records for this is with the service department of Pohanka Lexus in Chantilly, VA. I attached the most recent service visit. I took it to the Lexus dealer service center each time. I am getting it fixed this weekend by another service shop (because Lexus charges too much). This was extremely dangerous because if the hood is not secure, it could open at any time while driving and cause an accident, especially at high speeds. There is the potential that if the hood does not lock when closed after it opens, that it could possibly fly open while the car is in motion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Leesburg, VA, USA

problem #5

Jul 012024

RX 350

  • miles
Good Afternoon, This is in relation to Customer Support Program (20LE02) - Rear Inside Door Handle May Become Inoperative. The Rear right inside door handle of my Lexus 350 became inoperative recently, but I never received a notice regarding 20LE02.

- Weston, FL, USA

problem #4

Aug 292022

RX 350

  • miles
Water may leak from heavy rain, from the sunroof region into a part of the roof, leading to water leaking from the interior microphone above the driver seat. Seems to be a common issue amongst 2016-2017 RX350-??s but no recalls. This is a safety issue given that the microphone is where the water leaks to, compromising other electrical systems. In addition, water builds and wets the headliner causing mold/mildew smell, possibly leading to future mold build up which is harmful to health. Lexus in Houston inspected and stated a new sunroof is needed, which is costly, although this is a manufacturer flaw.

- Houston, TX, USA

problem #3

Oct 202021

RX 350

  • miles

A D V E R T I S E M E N T S

The sunroof exploded while driving at freeway speeds with no apparent reason. Temperature was 75 degrees outside.

- Sugar Land, TX, USA

problem #2

Oct 052017

RX 350

  • 25,000 miles
Auto accident / other driver fault- 20 + miles per hour in motion front end collision/ impact. Frame damage to both sides of SUV. Total 3 passengers. No airbags deployed on front driver. No airbags deployed at all.

- Oviedo, FL, USA

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problem #1

Jun 252016

RX 350

  • miles
While driving at 30-35 miles per hour I hit a mini van from behind in stop and go traffic. My Lexus at this point had 2500 miles was 3 months old and I was driving alone with no passengers. When I hit the other vehicle every airbag (around 12) deployed which in conjuction with seemingly minor exterior damage resulted in this brand new car being totalled.

- Destin, FL, USA

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