The contact called on behalf of her son who owns a 2010 Lexus RX350. The contact stated that she had taken her son's vehicle to the car wash. The contact stated while at a complete stop, in the carwash drive-through, the vehicle accelerated independently and the driver's side of the vehicle crashed into the wall on the left side of the carwash bay. Heavy metal structures fell on the vehicle. As a result, the windshield was shattered and the ceiling of the vehicle was bent. The air bags failed to deploy. There was no warning light illuminated. The contact sustained two large contusions below the knee of her left leg. The injured area later became swollen and bruised. The contact sought medical assistance. A police report was filed. The vehicle was towed to a tow yard. The vehicle was then towed to the contact's residence. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 12V305000 (Vehicle Speed Control). The manufacturer was notified of the failure and informed the contact that they would send a field inspector to retrieve the Event Date Recorder (EDR) in order to determine the cause of the failure. A case was opened; however, the manufacturer had not followed up with the contact. The failure mileage was approximately 250,000.

- Cocoa Beach, FL, USA

I was slowly entering from I15 to H-78 West. Suddenly car began to rev and accelerate as if I was flooring gas pedal. I jabbed at pedal a couple times and hit brakes...it stopped within a few seconds....not sure if what I did had anything to do with it stopping. My gas pedal is not sticky and smoothly adjusts. My vehicle is in pristine condition and has had all maintenance. I was fortunate I had several car lengths clear. I am 100% certain I did not accidentally slip or push on pedal. While it was accelerating I even lifted foot completely off pedal and it still was going.

- Escondido, CA, USA

As I was pulling in a business center to park, I step on the brake but the car would not stop. The accelerator continues and caused my car to run into a power box at a business. This caused the business to have a power outage for the entire day. The weather was clear. It was 11:30am. There was no car around the parking lot many spaces were emptied. Im very fortunate that the car ran into the power box otherwise the car would have driven itself into the street! I'm a great driver for more than 20+ years and no tickets or accidents. Insurance carrier had declared as total loss due for the impact. Airbags did not deployed.

- Anaheim, CA, USA

My farm is 1/2 mile off weld county road 16 in keenesburg Colorado. There is a gravel drive around the house to a short concrete driveway in front of the garage. When we drive onto the concrete portion, we are angled North East toward the garage door and have to back up a short distance to head the car East to enter the garage. We drive very slow through the yard as we have animals to watch out for and make a slow entry towards the concrete driveway. As she turned around the house toward the driveway the car seemed to be going faster than normal and she took her foot off the accelerator and eased on the brake but the car did not slow and she felt the accelerator was pulling her forward faster than she wanted. The brake pedal did not slow the car. The car angled across the concrete driveway, narrowly missing the corner of the garage and struck a tree on the North side of the house. The impact did not deploy the air bag and my wife had no injury. Her seat belt was fastened until she shut the car off and exited the car. I notified usaa my insurer and later spoke to several mechanics about repairs and the problem my wife encountered just prior to the accident. One mechanic told me of a report of a situation much like this and said to call Lexus and see if there had been a recall on this make of automobile. I called a Lexus dealer in Firestone Colorado. I gave the VIN number to him and he said his records showed this model year had been recalled for a problem with the accelerator but no records showed repairs were made. I told him I purchased this 2010 model car in 2016 as a used car and had no way of knowing if there had been a recall. I have not taken the car to be repaired but an adjuster did make a report yesterday (Thursday June 6). I have no results but the adjuster said the damage was extensive and he was a bit surprised the airbag did not deploy.

- Keenesburg, CO, USA

I heard that there was a re- call also my roof makes a noise when O drive over 70 -80 miles and that not normal I got the car used so im not sure if there is warrwnty but my car only has 63000 miles

- Hialeah, FL, USA

The contact owns a 2010 Lexus RX350. While the contact's spouse was pulling into a parking space at 5 mph, the brake pedal was depressed, but the vehicle accelerated. The engine revved and the contact drove over a snow mound before crashing into a wall. The air bags did not deploy. There were no injuries. A police report was not filed. The vehicle was taken to bergstrom Lexus of appleton (3060 N victory ln, appleton, wi 54913, (920) 471-1895) where a third party specialist was sent to examine the vehicle. The findings would be reported to the contact at a later date. The manufacturer was not made aware of the failure. The contact stated that the crash was in relation to NHTSA campaign number: 12V3005000 (vehicle speed control). The failure mileage was 115,000.

- Applteton, WI, USA

The contact owns a 2010 Lexus RX350. While the brake pedal was depressed, the vehicle accelerated independently and struck a building. The air bags did not deploy. There were no injuries and a police report was filed. The vehicle was towed to an independent body shop. The vehicle was not taken to a dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure and obtained the vehicle's event data recorder. The VIN was not included in NHTSA campaign number: 12V305000 (vehicle speed control). The approximate failure mileage was 95,000.

- San Diego, CA, USA

Driver was pulling into a parking spot, just rolling to a stop with her foot on the brake. The car suddenly accelerated into a brick wall and a tree. The front bumper of the car was smashed and the frame was bent. Air bag did not deploy as it should have. Owner contacted Lexus legal department the next day and filed a claim. 16 days later a third party investigator recovered the data from the event data recorder. It has been 50 days since the claim was filed and we got a letter today from Toyota stating "no defects were identified!" this is totally unacceptable. Toyota settled a 1.1 billion dollar class action law suit regarding "unintended acceleration" cases. Obviously there is a big problem. We will be following up with legal representation. In the mean time the car sits in the garage, while we make payments on a car that is totally unsafe to drive!

- Bend, OR, USA

The contact owns a 2010 Lexus RX350. While driving 55 mph, the vehicle accelerated rapidly. The contact lost control and crashed into another vehicle. The air bags did not deploy. The other driver was injured, but did not require medical attention. A police report was filed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The VIN was excluded from NHTSA campaign number: 12V305000 (vehicle speed control). The failure mileage was approximately 110,000.

- Owensmille, MD, USA

The contact owns a 2010 Lexus RX350. While driving at approximately 60 mph, the vehicle suddenly experienced unintended acceleration causing the driver to lose control of the vehicle and crash into a truck. The vehicle sustained significant damage to the front end. The air bags did not deploy. A police report was filed and no injuries were reported. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 43,000...updated 06-15-15 updated 9/18/15

- Harvard, MA, USA

I was pulling into a parking spot at my workplace at very low speed and the Lexus accelerated wildly over the curb onto plants and iceplant into a tree, which stopped the car. The hood was dented, the grill cracked and the bumper was ripped off both sides. I took it to the dealership immediately. The edr was supposedly checked by a 'neutral' third party and I was called by the dealership to come pick up the vehicle and the factory would respond in writing in 30 days. Unacceptable.

- Carlsbad, CA, USA

I was driving in the passing lane at about 55 mph. The road was straight and level. The road was covered with a thin coating of slush. While driving the alarm signal began beeping. I took my foot off of the accelerator. The car then began drifting to the left, in the next few seconds the left wheels were 2 feet over the left lane. I tried to get the car back into the lane but the steering did not respond. A few seconds later the car began to drift to the right and rotate to the right. I then applied the brakes but they had little effect. Eventually the car slid off the road to the right stopping about 75 ft off the road, down a 20 foot slope. I believe that the stability control system failed to control the vehicle and did not provide adequate protection in this accident.

- Chagrin Falls, OH, USA

The contact owns a 2010 Lexus RX350. The contact stated that the engine rpms increased excessively as the vehicle suddenly accelerated without warning. The contact crashed into another vehicle as a result. A police report was filed but there were no injuries reported. The vehicle was taken to a dealer where the failure was unable to be replicated. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure and current mileage was 38,000.

- Laurelton, NY, USA

Turning into a parking spot at a very slow rate of speed due to the congested nature of the shopping center. Pulled in with foot on the brake and started to put vehicle into park when the engine revved and the car accelerated very quickly over the curb and into the wall of the shopping center. I felt no control over the vehicle. Only issue with car since purchase were the brakes had to be resurfaced shortly after we got it. Witnesses in the car behind me waiting for me to park also stated that they were shocked to see the car launch forward as they saw that I was near a dead stop. Damage to front end but able to get car back home. Contacted park place Lexus in plano tx and service representative stated they would to it to the dealership for investigation. 30 mins after two truck left, sales person calls to tell me that they should not have towed it and he had specific instructions from Lexus Corp not to work on or open a repair ticket on a care reporting unintentional acceleration. I needed to call the main 800 number. Now have to get car back to house at my expense so the Lexus paid "independent investigator" can come look at the vehicle in 3-5 days. Mortified at the thought this could have killed someone walking along the sidewalk. Too many reports of this issue during parking events. Something needs to be done. Lexus has the opp to do the right thing...let's see if they stand behind their vehicles. One or two instances is driver error....not enough to force Toyota to settle for billions rather than face a jury. Just saying...if I had any doubt about whether I hit the accelerator instead of the brake I wouldn't take the time to report this to a gov Agency.

- Allen, TX, USA

This vehicle started accelerating on its own. When I tried to get the vehicle to stop, the brakes would not work. Neutral would not work. Down shifting would not work. The vehicle would only increase in speed. I had 3 kids in the car. The dash board indicator lights lit up. All of them!! when I finally looked down the accelerator pedal was stuck. I grabbed it with both hands while doing over 100 mph and heard a pop! then the vehicle slowed but still not nearly safe enough. I finally managed to down shift the car at that point. And then jammed her into park from about 30 mph. There was something seriously wrong with this car. It was not floor mats that got that pedal stuck! I saw that pedal! you need to look into this further. Someone is going to get killed! I will bet they already have. I had to trade my car in because Lexus would not even check the computer for fear they would be validating my complaint. Now I get a letter stating they are changing the accelerator pedal? there is something more to this and I think you should be looking further. That is why I am filing my complaint now. They said I was the only one. Obviously not. I spent a lot of money to get out of that car. People should not have to. Please look into this. I beg you.

- Farmingdale, NY, USA

The contact owns a 2010 Lexus RX350. The contact stated that while riving approximately 15 mph, the vehicle suddenly accelerated at a rapid pace. The vehicle continued to accelerate as the brakes were applied. The driver was able to shift into neutral and turned the engine off. The vehicle returned to normal function after several moments and was driven to the contact's home. The manufacturer was not made aware of the failure. The vehicle was not taken to the dealer. The failure and current mileage was 38,000.

- Arlington Heights, IL, USA

I was accelerating to merge on 4 line traffic and my car started suddenly to accelerate even when I was not pressing the accelerating pedal I tried to hit the brakes but it did not slow the car I push to neutral position hitting the brakes but the car was still going fast. I was going to an exit trying to stop the car keeping in neutral and hitting the brakes I was able to stop and shot the engine off.

- Mt .Prospect, IL, USA

On 1/21/12 as I was driving I slowed down preparing to brake for a traffic signal. A school bus was in front of us, stopped. As I stepped on the brake, the engine revved up and the car continued to move forward. I quickly put the car in park and turned off the engine. We were inches from the school bus. This should not have happened. It was frightening!! the problem occurred again about 10 minutes in a stopped position and the car continued to move forward. The tachometer went into the red zone. The dealer and manufacturer were informed. Updated IVOQ 03/29/12

- Short Hills, NJ, USA

On Oct 5, 2011 at 7:45 am, I was traveling on a one lane road each way in rural Connecticut ( 35 mph zone). I decided to pass a car that was traveling well below the speed limit when my Lexus RX350 lurched forward suddenly and then had a huge burst of accelerating speed. I applied my foot to the brakes and the car slowed very slightly, but started to buck a little and then once again felt like it kicked into a higher gear. My dashboard was flashing " brake failure" as I looked down and saw that my foot was firmly planted down on the brakes. Fortunately, there were few cars on the road and only once did I have to pass a car on a blind curve hoping no one was approaching from the other way, so as to avoid ramming a car in front of me. I had resolved in my mind that I was going to crash, and was trying to find a place to take the car off the road while trying to minimize injury to me. I stopped looking at my speed, but it was clearly in excess of 60 mph in a 35 mph zone. I was lucky that day, since there were few cars on the road and the stretch of road I was on was fairly straight. I drove this way for about 1.5 miles when it then occurred to me to shift the car into neutral. Once I did this the car eventually reduced speed to about 5-10 mph. I threw the car into park and jumped out of the vehicle, which at this point was engulfed in smoke from the failed brakes. Lexus blamed the incident on a stuck accelerator pad, although they admitted when the car came to their shop the pad was not stuck. I know factually that the pad was not stuck, since I looked down at my feet during the episode and saw my foot on the brake, and the accelerator pad in its normal position. This was clearly an incident of sudden acceleration. Lexus allowed me to break my lease and lease a 2012, which now has a brake override system (as of 2011 models).

- Newtown, CT, USA

I went out to grab a bite to eat for my daughter and I came to a stop light at a major intersection. I received the turn arrow so I accelerated thru the turn and then punched the gas to make it thru the next light that will turn red if you don't give it a little gas to get thru it. I make it thru the light and get in the right lane to slow down to make my turn and my brakes don't work and my car starts accelerating on its own. I have no control of the speed so I throw the car in neutral and keep slamming the brakes while the brake malfunction light appears. I'm not sure how my car slows down and I make a right turn into a parking lot and my engine is still sounding like it is accelerating and I am in neutral. My car rolled to a stop, I shut it down and called the Lexus line. The had a towing company out within an hour and the tow truck driver told me this is at least the 10th time he has hauled this type of car for the same thing.

- Villa Park, IL, USA