I have had to continuous issues with my vehicle since I became the owner of it. #1 the headlamp gets very foggy. Every 2-3 months I take it to the car wash, they pop it out and clean it. I get this done because the lamp looks very dim while I am driving it at night and it makes it difficult to see the road. This is a safety issue. The second issue is that the dashboard is heavily cracked to the point where my son is able to pick off pieces and tries to put it in his mouth. I am afraid of what toxic chemicals the cracked dashboard is exposing me and my child to. I called Lexus to get these repaired under the warranty enhancement program and they told me that both of these are now 1 year past the warranty. I have been the owner of this car since 2017 and I never got notice of either of these warranty enhancements. Before that my dad owned it and he also never received notice. I have filed a case # with Lexus [xxx]. they now tell me there is nothing they can do and I will have to pay out of pocket for issues that have been existing for the last 4-5 years! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- San Diego, CA, USA

The contact owns a 2008 Lexus RX350. The contact stated that the headlamps failed to illuminate. The bulbs were replaced by an independent mechanic, but the failure recurred. The independent mechanic diagnosed that the head lamp assemblies needed to be replaced. The vehicle was not diagnosed by a dealer. The manufacturer was notified and stated that the statute had expired to receive a manufacturer recall repair. The manufacturer provided no solution other than having the vehicle repaired. The approximate failure mileage was 115,000.

- Lackawanna, NY, USA

Head light got moisture in side burned out had to replace entire head light $2200 this had an extended warrenty but I missed it never got notice not moving

- Marlton, NJ, USA

The drivers side headlight, has consistently filled up with water, via washing the car, raining, etc., causing it to fog up. This is ridiculous, and to go get it fixed, they want an arm and a let, the car is in beautiful condition, why not honor this by fixing it, you've had other complaints! my daughter just purchased a 2015, this is our 3rd Lexus, we love the cars, now why don't you fix what is wrong, I can't go around with a headlight that is not damaged and I've been told by Lexus, "ah yes, we've had complaints but that's the way it goes?", keep it up, I'll buy a different car next time! and so will family members!

- Pataskala, OH, USA

My headlights kept going of and on at certain points, now at night I have no low beam, it appears to have moisture inside the lens and the lens on all of the headlights are very foggy looking. They look like they are 20 years old. When taken to the dealer ira Lexus in bedord nh, they said it is not under warranty even though I have a letter from Lexus describing exactly how my lights are working or should I say not working. I realized the problem when I was stopped and issued a warning for having a headlight burned out. Lexus is trying to blame it on a ballister which they want $900 to replace. I say it is what is in the letter that is causing this. I feel they are just trying to charge me $900 for something that should be taken care of by Lexus. I have owned Lexus vehicle for years as well as many family members and it does seem like if you have an issue it is never under warranty or if it is, then something else caused it to happen. It is so hard to see at night and I feel this is a huge safety issue that should be taken care of by them or at least offer and affordable resolution not over $900 for a single headlight, which actually could cause the other headlight to go. What would happen with the other headlights in the future. I am getting so disappointed with Lexus, sad to say this may be my last Lexus vehicle. I have owned this vehicle since August 2009.

- Dracut, MA, USA

Head light gather water which causes dim head lighting. Coiled go out at anytime while driving. Lots of condensation on the hid headlights.

- Fort Scott, KS, USA

I have a Lexus RX350 2008 with moisture in the passenger side headlight, no more warranty (55,000) and is blocking the light, went to the dealer and cost too much to repair.

- Escondido, CA, USA

Moisture/condensation in headlamp due to manufacture defect( known for several years by Toyota). Dealer claims not under warranty (cosmetic). It is a hazard as whole system can fail at any time (night) many complaints filed and no action to correct the problem by Toyota. It is my understanding that only a Lexus/Toyota dealer can install replacements at a high cost to consumer ( $1500 ). the moisture buildup is presently on the drivers side, however when the other fails...and how many times this may happen without a true "fix".

- Orlando, FL, USA

Rear back up lights don't seem bright, cant see very well when backing up at night. Could be a potential incident in the future.

- Ilion, NY, USA