On November 19, 2021, I purchased a vehicle from cars Lane on Hanover Road in Annapolis Maryland. Upon driving back to my residence in Gaithersburg I noticed that there was significant shaking when the vehicle was driven over 60 miles an hour. I notified the dealership and seemed helpful at first. I took the car to a good year facility and pay to have an alignment. That seem to fix one of the issues however there were several more and many more I was later to find out. As well, the vehicle was also hard to steer when it came to trying to back up and turn the steering wheel. It also made a loud whining noise. I contacted the dealership again and told them of this problem. I have been out to the dealership several times upon realizing they do not have a mechanic on duty and whoever passed inspection on this car should be investigated. There is no way that this car should've passed inspection. The last time I went to the dealership upon talking with the owner I was told to bring the car in and they would take a look at it. Looking at it was all they did. I noticed that [XXX] was on the phone with the warranty people trying to determine if the items that I complained about were covered under the warranty. The woman on the phone informed him that they only covered a certain point of the cost. Now I have come to find out that this car has over $17,000 worth of work to be done. I would like to make a formal complaint about this dealership, its representative [XXX] and the mechanic that allegedly passed this vehicle for inspection. I welcome the opportunity to speak with you and supply you with all the necessary documentation concerning this matter. I have included a copy of the estimate from the Lexus dealership in Rockville, Maryland. It is my honest opinion that this car should've never been sold and have lied to me in the process and to throw the paperwork at me and tell me to take care of myself is unacceptable. They should be held accountable, fined, or shut down. INFORMATION Redacted PURSUANT TO THE FREEDOM OF

- Germantown, MD, USA

2007 rx 350. Consumer states problems with installation of running boards on vehicle the dealer was unable to produce the running boards after eight months of the consumer making calls to them. In July 2007, the consumer began experiencing problems with the hazard lights and sensors. On several instances, the tire light would illuminate. The vehicle was taken to the dealer and they found a nail in one of the tires which caused the hazard sensor to activate. In October 2007, the rear passenger window would not roll up at times. Additionally, the tire hazard sensor also continued to exhibit problems. The dealer was unable to replicate the window malfunction and the tire sensor was reset. In late December 2007, the consumer began experiencing problems with the air bags and sensors. The dealer reset the air bag sensor. Shortly thereafter, the consumer continued to experience the same air bag malfunction. Upon inspection of the vehicle, it was determined that the entire air bag system had shut down and was inoperable. Over the course of the next seven months, she continued to experience issues with the tire hazard sensors and was frequently unable to use the automatic seat adjust feature on the driver's side. Passengers also complained that they could not adjust the seat and that the seat belt felt tight and would not extend outward. The dealer sated the seat belt was caught in the passenger seat track, which caused the malfunction of the passenger seat and seat belt. Several months later, the consumer complained of steering problems, but the dealer was unable to find a problem. The consumer stated she continued to have problems with air bag light. In July 2009, the consumer began experiencing problems with the remote lock and door locks. Currently, the passenger door only locks manually. The problems with the passenger seat and seat belt was never corrected. In addition, the rear of the truck was making a rattling noise.

- Valley Stream, NY, USA

Lexus 2007 RX350 can suddenly vibrate at a speed of 55 mph or higher. The vibration can unexpectedly start any time, first starting at brake pedal and then the whole vehicle body. The vibration cannot be stopped without pressing the brake pedal a few times. This will create a safety problem and can cause an accident in highway. I took the vehicle to a Lexus dealership four times and they failed to identify the cause and fix the problem. I also wrote to the Lexus company for help, and the company only suggested to get service at dealership.

- Los Angeles, CA, USA

2007 Lexus RX350. Ltr regarding a defect he has in his car that he believes came from the factory; he believes the car is not safe to drive. The consumer stated the vehicle pulled to the right while driving, there were large gaps at the right side body seams, front fender headlight and right side door area. The left hinge on the hood was off. The air bag light illuminated

- Renton, WA, USA