We are the original owner of a 2007 Lexus Rx 350. The dashboard has been cracking and crumbling apart, posing a significant safety concern. For example, the airbag unit is built into the dashboard. Dashboard degradation also affects visibility as it reflects in the windshield and crumbling pieces fall off during driving. Upon further research, a 2014 class action lawsuit prompted a warranty enhancement in 2015-2017 to cover the dashboards of several Lexus model vehicles, including our 2007 Rx 350. Unfortunately, we never received any notification of this warranty program, so we were unaware of it until now, after it has expired. We have contacted our local dealership, stevens creek Lexus in san jose, California, as well as Toyota and Lexus corporate, without resolution. As we never received notice of the warranty replacement program, we would appreciate a goodwill coverage for replacing our dashboard.

- Fremont, CA, USA

While driving down the highway (approximately 60mph), I heard a loud noise & I did not know what it was at first. Upon looking up, I saw my closed moonroof shattered & I had tiny shards of glass on my shoulder & on the console below it. I inspected the damage after stopping a little later & there is a clear ridge of separation. This was not from a rock or other object with one primary point of damage.

- Broomfield, CO, USA

My car has been mostly stationary and kept in my garage for 3 years. This year I experienced the dashboard and ignition area melting and cracking. I feel it may affect the functionality of the airbag. Also, I do not know if there may be some sort of chemical release that is not healthy to me or my passengers. Visibility is also a problem since there is a severe glare from the dash on to my windshield.

- Montgomery, TX, USA