A shift "lag" may be noted when accelerating from speeds of 10 to 20 mph. A software update for the transmission control module has been released which may correct this concern. Software updates are commonly most effective on newer vehicles. Higher mileage vehicles may exhibit a similar symptom caused by a component failure. However, whenever major transmission repairs are performed the transmission software should be checked and updated as necessary.

- Kenilworth, NJ, USA

Dashboard is melting

- Lady Lake, FL, USA

In April 2014, my mom was contacted by Lexus about the melting dashboard issue that has plagued almost 5 million Lexus vehicles. She was told she would have to "wait in line" for her customer number to pop up in the system in order to fix the melting dashboard, which has affected her visibility when it is sunny outside as well as her steering mechanism. We do not know if there is damage to the airbags, but with a continuously melting dashboard we can only imagine the damage and danger that lurks underneath. The steering has gotten progressively more difficult as the dash cracks and melts more. There are multiple cracks throughout the dash that have gotten progressively worse and interfere with the integrity of the inside of the car. Soon, the parts attached to the dash may disassemble while she is driving, which can potentially kill other passengers on the road and herself. We reached out to Lexus corporate and in March 2016, after multiple attempts to go through the local dealer both here and in North Florida, Lexus refuses to fix her dashboard and continues to ignore our pleas and demands for attention to this matter. Please refer to attached photos.

- Pembroke Pines, FL, USA

Cracked dashboard issue (as per the so-called warranty issue per csc-10057809-9406). 10-months ago I was promised parts by Lexus of monterey, ca, and, I've since contacted them five or more times...no parts are forthcoming. The Lexus regional manager offers no help. What can I do?

- Pebble Beach, CA, USA

When depressing the remote or manually opening the rear lift gate sometimes the rear lift gate (door) will start to close automatically and it can only be stopped by pressing the remote or button on lift gate or applying large amount of pressure to hold door open. Twice a person has been in the line of fire and had to jump out of way when placing an item in the rear of the car. On another time the lift gate hit a person in the head when they did not get out of the way fast enough. The Lexus dealer has checked the auto closure system and replaced battery in remote and find nothing wrong. The problem still continues once in a while. This is very dangerous and a person could get pinned in the lift gate.

- Forest, VA, USA

Dashboard is cracking and falling off.

- Madison, MS, USA

Transmission has a hard time selecting a gear between 2nd and 3rd. It starts to go into 3rd gear then jumps out for a second and then slams back into 3rd. Usually when lightly accelerating. Very noticeable. I have taken it into the dealer 4 times and was told I may just need a new transmission!! it only has 108,000 miles on it. I have never heard of this problem with a Lexus! that and the rear differential was diagnosed as bad as well! it's like the entire drive train is garbage!! very very disappointed with Lexus and I hope they will make this right with me. I don't want to be on a trip with my family and it break down on us when I payed for reliability.

- Alpine, UT, USA

The dashboard on my lexux RX330 2006 began to crack and melt. Some pieces have fallen off and other areas have now begun to separate and split. A local news report here in birmingham Alabama reported that this is very common with certain years and models by Toyota and Lexus. There are several class action lawsuits related to this issue. The news also reported that Lexus has issued a 10 year extended warranty on certain models and I believe mine is included. I have searched online for an official recall but none can be found. The company may differentiate between recalls and"extended warranties". I will research this further and keep you apprised if I am denied coverage under the so called extended warranty.

- Birmingham, AL, USA