TSB Document:

• SB-10091863-5448.pdf

Affected Component: EQUIPMENT

Summary

WPB: BACKGROUND: LEXUS HAS RECEIVED REPORTS WHERE SOME VEHICLES MAY EXHIBIT CRACKED AND/OR STICKY/MELTING DASHBOARDS AS A RESULT OF HEAT OR HUMIDITY. IN MID-DECEMBER, 2014 LEXUS ANNOUNCED THE REIMBURSEMENT PHASE OF THIS WARRANTY ENHANCEMENT PROGRAM. SINCE THIS ANNOUNCEMENT, LEXUS HAS BEEN DILIGENTLY MAKING PARTS PREPARATIONS FOR THE PARTS REPLACEMENT PHASE OF THIS PROGRAM. DUE TO THE AGE, VOLUME, AND BREADTH OF THE COVERED VEHICLES INVOLVED IN THE PROGRAM, AND THE SIZE AND COMPLEXITY OF DASHBOARD MANUFACTURING, LEXUS WILL BE LAUNCHING THE PART REPLACEMENT PORTION OF THIS PROGRAM IN SEVERAL PHASES; PLEASE REFER TO THE TABLE BELOW FOR PART REPLACEMENT MODEL PHASING.

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