The contact owns a 2010 Lexus RX330. The contact stated that the dashboard was fractured near the passenger's side air bag housing. The dashboard fracture expanded throughout the dashboard and caused the front passenger's air bag outline to be visible. The manufacturer informed the contact that the dashboard replacement warranty had expired in 2018. The vehicle was not repaired. The failure mileage was 70,000. The VIN was not available. Carfax states that according to the VIN number, the vehicle is actually a 2005 Lexus RX330 not a 2010.\

- Boca Raton, FL, USA

Lexus had a recall to repair cracks rapidly developing in the dashboard. When the recall came out I was in the hospital having cancer surgery. The date for the recall had just passed. I called Lexus and was told to bring the car TO9 the dealer. The dealer found the problem and wrote of an estimate to summit from headquarters for coverage. Headquarters got back to me and said I was too late to have it fixed under the recall. This was after the dealer said they would. I wrote to the CEO of Lexus usa and never even got the courtesy of a reply. Now the dashboard is cracking worse.

- Reston, VA, USA

The contact owns a 2005 Lexus RX330. While driving approximately 25 mph, the steel cable that secured the spare tire under the vehicle suddenly snapped and caused the tire to separate from the vehicle. The cause of the failure was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 91,000.

- Talahassee, FL, USA

The contact owns a 2005 Lexus RX330. The contact stated that water leaked onto the floorboard and flooded the vehicle. The failure caused mold to grow inside the vehicle. The vehicle was taken to a dealer where it was diagnosed that the vehicle was operating as designed. The failure recurred. The vehicle was taken back to the dealer where it was diagnosed that an unknown air conditioner drain needed to be unclogged. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure. The failure mileage was 142,000.

- Faber, VA, USA

The contact owns a 2005 Lexus RX330. The contact stated that the dashboard produced a sticky substance and fractured. The vehicle was taken to a dealer. The technician diagnosed that the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 8,000. The VIN was not available.

- Hollywood, FL, USA

1. I have always kept my car in a garage & only used products recommended & bought directly from Lexus. Upon entering my vehicle my daughter noticed a large crack in the dash running from bottom side of glove compartment to top of dash. Pieces that fall off crumble to dust the second they're touched. My local dealership told me they've had hundreds of cars coming in w the same issue and it would be $1500 for the replacement and that didn't include labor! 2. my moon(sun) roof stopped working literally just one day wouldn't close all the way. I had to have the dealership cut the cable so they could close it so rain etc didn't leak into my vehicle. Again there was no reason for this! I was told again the part wad at least $1500 not including labor..... how coincidental it's the same price as replacing my dash. 3. when I purchased the vehicle from Lexus I was given a "paint pen" for some light scratches that were from the previous owner (I bought the car with a little over 3000 miles on it in 2007)and I asked them to use it so I wouldn't have to worry if I applied it wrong. After the repair gentleman did a few spots I stopped him because you could see exactly where he had applied it, it was raised and the color was off. They said there was nothing they could do to fix it. Now these issues were not due to any accident or improper driving or having some inexperienced mechanic doing work. I have Lexus taking care of my services etc and these problems are expensive and something I should not have had to deal with. I am flabbergasted that Lexus/Toyota will not stand behind their products and fix issues that hundreds of thousands of owners are having. I want Lexus to correct this for myself and the other owners that are voicing their concerns. As it stands many of us will never buy another Lexus again because of these issues.

- Perry, GA, USA

My vehicle has always been parked in a garage, and I have always used a shield in the front window when it is parked outside regardless of weather. I am fanatical about cleaning and used only cleaners, conditioners, etc that Lexus had recommended (basically I only buy what Lexus sells to care for my SUV). In early 2011, my daughter noticed a very large crack in the dash right above the glove compartment. (we were getting into the vehicle not moving, etc). Later that afternoon we got back into the vehicle and not only were there more cracks, but huge chunks have fallen off and literally the pieces that fell off just disintegrated when picked up. This is unacceptable as Toyota has addressed this issue, albeit ona case by case basis, but I have seen thousands of forums & posts of others having the exact same issue no matter location, mileage or care or condition of vehicle. Lexus should stand by their previous reputation for being a luxury vehicle and not compromising on the integrity of their product and replace or fix or reimburse those that are affected! I am a single mom with three kids and I cannot afford to pay out over $3000 to repair something that is clearly a manufacturer defect nor should the thousands of others dealing with this preposterous situation we are faced with. Lexus needs to step up to the plate and take care of this!!

- Perry, GA, USA

My dashboard began to show signs of cracking about a year ago. It started to crack around the radio/audio components and spread quickly like a spider web. Lexus agreed to replace the dashboard at no charge, but not the labor costs. While replacing it, they advised me that the power steering rack and pinion had severe fluid leakage on right side, boot deteriorated. The cost of this repair was $1,856. There was also an issue with the left front cv axle inboard joint boot, an additional $412. In reading all the complaints on this website and on the internet, it appears that the dashboard and the rack and pinion are a common problems that Lexus is aware of. A service representative also told me that the rx 350 has a significant problem with the rack and pinion, but Lexus is not willing to do anything about it. I am hoping that this brings light to these issues and something is done about this.

- Clearwater, FL, USA

The contact owns a 2005 Lexus rx-330. The contact was entering the vehicle and noticed that the dashboard began to crack and disintegrate. The vehicle was taken to a local dealer and was diagnosed with hydrolysis. The vehicle was not repaired and the failure progressed. The manufacturer was notified of the issue. The approximate failure mileage was 84000.

- Cape Coral , FL, USA

We are experiencing severe cracking and softening of the dashboard material. This has happened even though we have garaged the vehicle since purchasing. We also have a 2005 Toyota Camry which has no dashboard issues and it has been left outside consistently since purchased new in 2005. We feel that the cracking and softening of the dashboard presents a chemical health risk.

- Ft Worth, TX, USA

My 6 year old Lexus window molding flew off on both quarter size back windows in the last month. This is a hazard as it went flying off in the highway, one day and not even a month later, the other one flew off and almost hit a pedestrian. They said I will need to replace the entire window for the molding. This sounds like the window could possibly fly off as well if the molding isn't something you can just clip back on. There are several websites of this complaint, but Lexus is not willing to do anything. I have a message from Lexus headquarters stating since out of warranty they will not replace. I feel this is very dangerous and cheap of Lexus. Below are the websites of complaints on this matter: www.clublexus.com/forums/rx-second-generation/478653-rear-quarter-window-exterior-molding-fell-off-RX330.html www.clublexus.com/forums/rx-second-generation/478653-rear-quarter-window-exterior-molding-fell-off-RX330-9.html boardreader.com/thread/rear_quarter_window_exterior_molding_fel_qkffxa9bx.html us.lexusownersclub.com/forums/index.php?showtopic=64391 [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Thornton, CO, USA