The dash board is crumbling and falling apart in a way that makes me feel that the front passenger airbag compartment has been effected and may not function properly.

- Roswell, GA, USA

Water gets into the body of the vehicle over time. Came outside one day after rain and my passenger carpet was SOAKED all my windows were up and my complex don-??t get flooded. Car smells like mildew in cabin! Middle of July I came outside and all the lights were on the dash, no rain the previous day or during, and car wouldn-??t start. Took it to the dealership and they can-??t explain how water got into my car but magically the sunroof drain was clogged with water.

- Lindenwold, NJ, USA

"check vsc" system with accompanying continuous beep noise, brakes become hard to push/activate. This started a few weeks ago, and would happen intermittently, and progressively longer in the dysfunctional brakes phase. I had an employee at auto zone clear the code 2 days ago, but the problem started again, intermittently upon vehicle start, but would go away shortly, with normally responsive brakes. This intermittent issue occurs when I am driving, therefore this is a serious road hazard as my brakes become significantly less responsive when the problem occurs. In other words, this occurs when stationary and when driving, intermittently.

- Rockwall, TX, USA

I own a 2007 RX350 and the dashboard is sticky, gummy, shiny and melting emitting odor -- health hazard. The shininess reflects while driving locally and/or highway, and affects visibility. Apparently, Lexus is aware of these issues and tooks steps to rectifies these issues; however, I had mentioned these issues back in 2016 to my dealership whom didn't address it as a defect hence why I didn't think it was a defect until now since my dashboard recently started cracking. Apparently, there has been class action lawsuit for this issue, but didn't realize these were defects until I contacted Lexus regarding this matter -- unfortunately for me, they're not honoring fixing these issues because it's outside the warranty. This is not a warranty issue nor is it comestic; it's a defect.

- Brooklyn, NY, USA

We are the original owner of a 2007 Lexus Rx 350. The dashboard has been cracking and crumbling apart, posing a significant safety concern. For example, the airbag unit is built into the dashboard. Dashboard degradation also affects visibility as it reflects in the windshield and crumbling pieces fall off during driving. Upon further research, a 2014 class action lawsuit prompted a warranty enhancement in 2015-2017 to cover the dashboards of several Lexus model vehicles, including our 2007 Rx 350. Unfortunately, we never received any notification of this warranty program, so we were unaware of it until now, after it has expired. We have contacted our local dealership, stevens creek Lexus in san jose, California, as well as Toyota and Lexus corporate, without resolution. As we never received notice of the warranty replacement program, we would appreciate a goodwill coverage for replacing our dashboard.

- Fremont, CA, USA

Started noticing several small cracks in the dashboard

- Smyrna, TN, USA

On September 11,2019, at about 4:15 P.M I was driving on the southbound on ramp onto I-25 at the windsor, Colorado on ramp (exit 262). I was traveling approximately 50 to 55 mph with the sunroof open/retracted. I was traveling straight, not turning, when it occurred.. I heard a large boom come from the roof and then the sound of safety glass cracking. I pulled over and found the sunroof glass had shattered. I could not find any rocks or other debris nor could I see any scratches or marks from any foreign object hiring it if that could have caused it. The glass roof was retracted into the other part of the roof at the time however so I do not see how something could have hit it with the roof metal roof protecting it from any outside objects at the time of breakage. There were no injuries as thankfully it was retracted. It did occur while traveling on an interstate with interstate speeds and could have caused injury from falling glass and/or cause an accident. I have attached a photo of the broken glass.

- Englewood, CO, USA

Cracking and melting dashboard creating noxious fumes in vehicle. In late 2015, we noticed that our Lexus rx400H's dashboard began forming cracks. While we initially thought this was a cosmetic issue, soon the dashboard began melting and stinking up the car. When we brought it to our local Lexus dealership for investigation (Lexus of kendall), we were told that there was a warranty enhancement program recently launched to replace defective dashboards. We were placed on the waiting list to get a new dashboard and were told we were #1 in February 2016. We have somehow moved to #2 on their list and have seen no progress on Lexus replacing our dashboard. Additionally, if you call the parts department and ask to order one they claim it will arrive in 5-7 business days. That seems unfair. Since the initial observation, the smell of the cracked/melted dash has become overwhelming, especially when it's hot out. We are hesitant to drive our vehicle because of these fumes.

- Miami, FL, USA

Lexus dealer has confirmed that the dashboard will be replaced under warranty. But dealer has not replaced the dashboard in a year and will not provide an indication of when it will be replaced. During the year the warranty hasn't been resolved, the dashboard has gone from cracked, to now having pieces falling off. When it happens while driving, it presents a distraction to the driver, resulting in a safety issue. In response to a question to the Lexus dealer when this might get resolved, dealer indicated that the same problem applies to many people who are in the same situation and they cannot say when it will get resolved. Dealer said it is not a dealer issue, but a Lexus issue. Dealer says that Lexus will not send them the replacement dashboards and without them, the dealer can do nothing. In the meantime, the dealer acknowledged that there are many people not getting any resolution, even though Lexus acknowledges that this is a warranty issue. The dealer suggested that all of those with the warranty issue should band together to "pressure" Lexus to be more responsive because the dealer cannot.

- Kaneohe, HI, USA