This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have attempted informing Lexus of this situation. To my knowledge, they have not pursued the case. On October 31, 2023, we brought our NX300 [XXX] ) in at 44,806 miles. The left parking brake actuator was inoperative (also rendering the cruise control inoperative). To get to the dealership from Ormond Beach, I removed the appropriate fuses to avoid any undesired operation from the unit. I was hoping any problems would be covered by warranty-?"it had under 50,000 miles. The Basic Warranty had expired. The Powertrain Warranty was still in effect. Strangely, brakes are not listed in either warranty. This was definitely NOT a wear and tear item. After inspection by Lexus mechanic, the failed actuator would not and could not be covered by warranty. The -??out-the-door-?? cost was $1371.43 (RO# [XXX]). I asked for the old part, which I still have. There is an extreme manufacturing defect I found. Lexus charged $997.63 for the part. The same EXACT part is available online for $37.70---OEM is $189. I understand price markup is required for any business, but over 500% may be a bit excessive. I was truly shocked by what I had found within the sealed actuator. The why and how the actuator actually failed is blatantly obvious and could be a serious safety hazard for anyone driving a car with this type actuator that was manufactured in and around the same time as this one. The motor within the unit is held in place by 3 torx head screws which (all three) were completely unscrewed and were rattling above their appropriate threaded hole. Each screw has little or no threadlocker (Loctite) on the threads. The compression ring on top of each threaded hole is not compressed. This indicates the screws were never torqued to the proper specifications during manufacture. I believe there is a possibility of a brake malfunction due to manufacturer's defect in the brake actuator part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
We bought used 2019 Lexus NX 300 with 11573 miles Lexus dealer salesman said the car was still under warranty Before delivery to customer Lexus dealer did performed 161points of service such as : electrical same as mechanical components on entirely of the car and it s/ b working properly without any problems In the past over two years I-??ve continued to bring the car back for service Last year I did question ask some service manager about these squeaking noise when driving on the road and they did responded it-??s normal ( four original tires are comes with my 2019 Lexus SUV )last time I discovered about two tires brand Dunlop ST 30 size : 225/65R17 -102H show numbers of cracked along to side of the tires and I did mentioned with Lexus dealer but they said its normal and not warranty In the list 161 points of Lexus certified PDF under pages 5 of 6 Section : Hoist items# 114 mention about this condition was covered from Lexus I-??ve been trying to work out with them in fact I did contact with two Lexus dealers at Westminster and Riverside city without any luck and only received with -?? a runaround -?? answers My 2019 Lexus NX 300 shows with 26705 on odometer and I need to report to NHTSA about an unsafe and dangerous issues and prevent it happens in the future customers Thanks for help and let me know if you need more information
The Lexus Nx 300 F sport has been an extremely frightening experience. The collusion system has place my family as well as myself in immediate danger to the point that I do not operate the vehicle. The vehicle has braked unexpectedly on the highway and on back roads with no one in front of me. It has almost caused numerous accidents. We have had this lease for one year and 9 months and the problem started at 15,000 miles and has happened more than 7 times most importantly in inclement weather which could have cause a pile up on the highway. We have spoken to our designated Lexus dealership each time and because they can not duplicate the issue during their diagnostic testing they continue to push us away. We have also reached out to the general sales manager and due to a faulty car that we were given they have been extremely unprofessional. My husband and I also reached out to Lexus corporate and they state that on the service documentation not once have they stated that diagnostic testing has been implemented, which shows the regard for our safety is not a priority. My husband and I have tried to work this issue out in house, but now we have decided to exercise our consumer rights as a customer. We are extremely dissatisfied and this car needs to be taken of the road as our lives have been in danger and the vehicle is truly unsafe.
A D V E R T I S E M E N T S
- Ormond Beach, FL, USA