My lexus 300NX2018, received a dashboard random warning signal; take vehicle to get service while i was driving. Had my vehicle towed to Lexus of Cherry Hill, point of care for my vehicle services. Explained via text messaging with the Lexus Advisor (Jamie)the issue of vehicle (1) the sudden dashboard signal to get to service dealer soon, movement of my vehicle pressing gas oppose a serious safety risk to me where i had to stop several time for safety, vehicle stalled, idle hesitating, forcing me to pull over for safety. Vehicle never showed any smoke, nor unusual noises, driving performance affect my safety in concern. I request Lexus advisor to have a diagnostic done because it had not been driving smoothly. Advisor Jamie message me saying Tech had basically check the vehicle, system pressurized as it should be so if there were leaks they would be visible, basically Tech wasn't getting no read to the problem. I suggest to have him test drive and she said he Tech would drive vehicle and get back. I researched recalls with my vehicle and saw Fuel Pump customer support program for failing fuel pumps recall as with my Lexus 300NX. I told Advisor about the recall and sent her the recall notice online. Advisor looked into the fuel pump recall in our telephone conversation, confirmed the fuel pump was recall n would be replaced. I told her i saw where the failing fuel pump with my Lexus online described what my vehicle was doing. Advisor now said car coolant fans/etc needed to be replace, I didn't understand this when I didn't have a cooling problem before coming there. Advisor tried to pressure me into the coolant fans/ module issues before doing my failing fuel pump, suddenly. I felt they were now lying about fans. I told her i would be in the next day, get a loaner. Next day, i was team up on at lexus by 3 Reps minus the Advisor who was there. Denied me the free fuel pump replacement, pressure to let them fix fans/module 1st, I refused, felt deception practice.

- Philadelphia , PA, USA

My lexus 300NX2018, received a dashboard random warning signal; take vehicle to get service while i was driving. Had my vehicle towed to Lexus of Cherry Hill, point of care for my vehicle services. Explained via text messaging with the Lexus Advisor (Jamie)the issue of vehicle (1) the sudden dashboard signal to get to service dealer soon, movement of my vehicle pressing gas oppose a serious safety risk to me where i had to stop several time for safety, vehicle stalled, idle hesitating, forcing me to pull over for safety. Vehicle never showed any smoke, nor unusual noises, driving performance affect my safety in concern. I request Lexus advisor to have a diagnostic done because it had not been driving smoothly. Advisor Jamie message me saying Tech had basically check the vehicle, system pressurized as it should be so if there were leaks they would be visible, basically Tech wasn't getting no read to the problem. I suggest to have him test drive and she said he Tech would drive vehicle and get back. I researched recalls with my vehicle and saw Fuel Pump customer support program for failing fuel pumps recall as with my Lexus 300NX. I told Advisor about the recall and sent her the recall notice online. Advisor looked into the fuel pump recall in our telephone conversation, confirmed the fuel pump was recall n would be replaced. I told her i saw where the failing fuel pump with my Lexus online described what my vehicle was doing. Advisor now said car coolant fans/etc needed to be replace, I didn't understand this when I didn't have a cooling problem before coming there. Advisor tried to pressure me into the coolant fans/ module issues before doing my failing fuel pump, suddenly. I felt they were now lying about fans. I told her i would be in the next day, get a loaner. Next day, i was team up on at lexus by 3 Reps minus the Advisor who was there. Denied me the free fuel pump replacement, pressure to let them fix fans/module 1st, I refused, felt deception practice.

- Philadelphia , PA, USA