This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Car has less than 5K miles. On 5 instances, I opened the power liftgate by depressing the button on the liftgate. As I loaded/unloaded items from the car, the liftgate closed down on me with no beeping or sensing that bodies were present. One instance happened where the liftgate pressed on the back of my daughter's head pushing her down to the base of the cargo area. All 5 instances occurred on flat surfaces with the vehicle off and in very hot temperatures. My local Lexus service dept was able to recreate this by leaving my car out in 90 degree weather. They informed me mine was the 2nd Lexus to report this safety issue. They will be replacing the motor and another component of the power liftgate. Obviously, this can cause serious problems for people not strong enough to push the gate back up despite it pushing down to close.
- Wake Forest, NC, USA
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- Wake Forest, NC, USA