The contact owns a 2012 Lexus LS460. While driving approximately 45 mph, the brakes shook and the vehicle vibrated without warning. The contact called an unknown dealer and was informed that the rotors needed to be replaced. The vehicle was taken to an independent mechanic who replaced the rotors and brake pads, but the failure recurred. The contact called chatham parkway Lexus at 888-379-0084 (located at 1120 chatham pkwy, savannah, ga 31405) and a diagnostic appointment was scheduled. The contact researched the brake failure and found technical service bulletin number: SB0036-15R1. The contact provided the bulletin to the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 94,000. The VIN was unknown.

- Savannah, GA, USA

Recently took my 2012 LS460 into dealer for braking issues. When brakes applied, car would nose dive as it came to a complete stop. When pressing brake pedal it make a squeaking noise. Brake pedal was always soft, felt like no brake pads left but they all had recently been checked 3 months ago and had 10mm left. When braking, you can feel vibrations in the pedal. Lexus dealer confirmed faulty brake actuator.

- San Marcos, CA, USA