This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Consumer concerned that the Lexus may have misrepresented the emergency function of Lexus link communication system. The Lexus link system would not work in some of the areas the consumer visited. On one occasion the consumer picked up the phone and was intercepted by a computer voice which said that he could receive service if he made a credit card payment. The phone had no keypad therefore the consumer could not respond.
- Scottsdale, AZ, USA
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- Scottsdale, AZ, USA