This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2003 Lexus LS430. The contact stated that while entering into a parking space with her foot on the brake at 5 mph, there was sudden acceleration and the vehicle crashed into a building. No one was injured and the vehicle was destroyed. The police were called and a report was filed (#2771757). The dealer was contacted who offered no assistance. Prior to the accident, there was an electric failure. The dealer was called who stated unless the vehicle continued to have the failure, she could bring it in, but if there was no more failure she did not have to bring the vehicle in. The insurance company was contacted. The manufacturer was contacted and offered no other assistance. The failure mileage was 78,000.
Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6) I was driving East on highway 156 on 2/26 approaching a traffic signal that was red where I intended to make a right turn. I applied the brakes and was traveling 10 to 15 mph when the car spontaneously accelerated at very high speed. I shifted into park and turned off the ignition while braking as hard as I could. The car continued approximately 1/2 mile when everything shut down. I couldn't even activate the emergency flashers. [xxx]
- Los Altos, CA, USA
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- Lake Stevens, WA, USA