The contact owns a 2018 Lexus LC500. The contact stated that after stopping the vehicle and placing the gear shifter in the park position, the vehicle shuddered and stalled with the engine stop and steering power low warning lights flashing on the instrument panel. Alderson Lexus 1302 19 th St, lubbock, tx 79401, (877)978-2338) was contacted by phone however, the contact was unable to speak with a service technician about the failure. The contact received notification of NHTSA campaign number: 20V012000 (fuel system, gasoline) however, the part was not available for the recall repair. Sterling mccall Lexus (10025 southwest fwy, houston, tx 77074) and North park Lexus at dominion (21531 w interstate 10 frontage rd, san antonio, tx 78257) were contacted and confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 6,000. VIN tool confirms parts not available.

- Midland, TX, USA

Brought car into dealership for a fuel pump recall. I took it home and parked it in the garage till later that week. While I was driving it I noticed it had a smile and smoke came out into the cabin. So pulled over and called my local Lexus dealer and told them what waes going on. The service manager then told me to drive this car to the dealer. I said no way.so he told me to call a tow. While I was waiting for the tow truck I lifted up the hood so others would know my car is broken down. So I looked to see what had happened, I notice the fuel pump had yes bolts in them. All the bolts were missing so the fuel pump was dangling their. When I told them that I did not fell safe in this car and it's not original anymore. They told me they fixed everything on it. I told them I don't want the car cause you replace the head of the engine and much more things that's makes the car not a matching number car. I told them all I want is a replace car. My car is not safe anymore I can't take my wife and kids anymore in it. So they had the service manager call me and tell me hey I need my loaner car back and I did everything we can to fix your car, like he was doing me a favor " and he if you not happy you can sue us. I dint feel like I was treating fairly with this incident, what can I do about this "

- Clinton, MS, USA