[XXX] Numerous times I've cleaned the area and it continues to build mold. A serious health and safety hazard. Foul odor from their vehicle smells like a fuel leak. Also car sputtering while driving. Vehicle check and no recall under my vin. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Deltona, FL, USA

The Lexus dealer in puerto rico has not been able to solve the recall for the fuel pump. I have called the dealer several times at 787 273-3000 since Oct 2020 and they state they do not have the parts available. I am concerned the car stops working while driving.

- Dorado, PR, USA

The contact owns a 2014 Lexus Is 350. On several occasions, while driving, the contact noticed a sulfur odor in the vehicle. There were no warning indicators illuminated. The vehicle was taken to hennessy Lexus of atlanta (5955 peachtree industrial blvd, atlanta, ga 30341 (770) 457-6800) where it was diagnosed that the fuel needed to be changed. The vehicle was repaired; however, the failure recurred. The vehicle was then taken back to hennessy Lexus of atlanta where the dealer stated that screws were missing by the exhaust and a small amount of sulfur was noticed in the vehicle. The contact was advised that the odor was normal. While driving, the accelerator pedal was depressed to increase the speed and the sulfur odor became stronger. As a result, the contact became ill and had to pull the vehicle over to vomit. The vehicle was then taken to hennessy Lexus of gwinnett (3383 satellite blvd, duluth, ga 30096 (770) 680-1000) where it was also diagnosed that the fuel needed to be changed. The vehicle was not repaired. The manufacturer was notified of the failures and stated that the issue was a fuel change. The contact was then advised to get a second opinion. The approximate failure mileage was 58,000.

- Grayson, GA, USA