Technical Service Bulletins (TSBs) for the 2013 IS 350 are official communications between Lexus & their dealerships that describe processes for troubleshooting or fixing certain common problems.
All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.
TT: Some customers may encounter Bluetooth? connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth? failure to connect to the vehicle when first turning on the vehicle. Read More »
TT: Some customers may encounter Bluetooth? connectivity concerns such as: ? Difficulty to pair the phone. ? Intermittent Bluetooth? failure to connect to the vehicle when first turning on the vehicle. Read More »
TT: Some customers may encounter Bluetooth? connectivity concerns such as: ? Difficulty to pair the phone. ? Intermittent Bluetooth? failure to connect to the vehicle when first turning on the vehicle. Read More »
The vehicle will not start or ready-on and the steering wheel lock is engaged so that the steering wheel may only be turned very little from side-to-side. Read More »
TechTip: Some models are equipped with front and rear wheels of different offsets or width. Wheel offset, defined as the distance between the wheel's centerline and the wheel-to-rotor mounting surface, affects the clearance between the ... Read More »
TechTip: Some models are equipped with front and rear wheels of different offsets or width. Wheel offset, defined as the distance between the wheel's centerline and the wheel-to-rotor mounting surface, affects the clearance between the ... Read More »
A new Special Service Tool (SST 09709-00002) has been introduced to aid in the inspection procedure for certain vehicles equipped with a floor pedal-type parking brake system. Read More »
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Read More »
TSB: REVISION NOTICE July 01, 2019 Rev1: G1668 Applicability has been updated to include 2019 ? 2020 model year Lexus vehicles. G2158 The Techstream Preparation and Process Overview sections have been updated. Read More »
Starting with the 2010 Model Year, Lexus began a gradual transition to the use of synthetic 0w-20 viscosity engine oil. There are multiple benefits of this oil Read More »
Starting with the 2010 Model Year, Lexus began a gradual transition to the use of synthetic 0w-20 viscosity engine oil. There are multiple benefits of this oil Read More »
TT: Special Service Tools: Injector Seal Tool Sets. In the event that injector seal repair is required on vehicles equipped with a direct injection fuel system, a Special Service Tool Set is required to properly install the seal onto the ... Read More »
TSB: Condition - (A) Some Customers/Technicians may experience a condition where the mirrors adjust to an unexpected position when the transmission is shifted into reverse. Read More »
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Read More »
TSB: Condition - (A) Some Customers/Technicians may experience a condition where the mirrors adjust to an unexpected position when the transmission is shifted into reverse. Read More »
TSB: The purpose of this bulletin is to provide precautions to follow when installing an automatic transmission/transaxle assembly to avoid MIL "ON" shifting issues and/or transmission damage. Read More »
TSB: The purpose of this service bulletin is to provide information regarding the installation of the correct torque converter bolts during automatic transmission/transaxle assembly replacement. Read More »
TSB: The purpose of this bulletin is to assist in the identification and location of serial numbers on 2006 - 2014 model year remanufactured automatic transmissions. Read More »
TSB: World Standard (WS) Automatic Transmission Fluid (ATF) was introduced to reduce maintenance costs and increase the mileage between scheduled maintenance checks. Read More »
TSB: The purpose of this bulletin is to assist in the identification and location of serial numbers on 2006 - 2014 model year automatic transmissions. Read More »
TSB: Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. Read More »
POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Read More »
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TSB: The purpose of this service bulletin is to provide information regarding the installation of the correct torque converter bolts during automatic transmission/transaxle assembly replacement. Read More »
TT: Some customers may encounter Bluetooth? connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth? failure to connect to the vehicle when first turning on the vehicle. Read More »
The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Read More »
The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Read More »
Dealer Package: 12/10/2019 Vehicle total has increased by approximately 6,260 vehicles. Vehicles were moved from Customer Support Program 19LE05 and added to Limited Service Campaign KLG. Read More »
TSB: REVISION NOTICE December 10, 2019 Rev2: ? The Parts Information and Required Tools & Equipment sections have been updated. November 14, 2018 Rev1: ? The Parts Information and Required Tools & Equipment sections have been updated. Read More »
Dealer Package: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Read More »
Dealer Package: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Read More »
Region Email: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Read More »
Dealer Email: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Read More »
Dealer Package: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Read More »
Area Letter: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Read More »
TSB: REVISION NOTICE July 01, 2019 Rev1: G1668 Applicability has been updated to include 2019 ? 2020 model year Lexus vehicles. G2158 The Techstream Preparation and Process Overview sections have been updated. Read More »
TSB: REVISION NOTICE November 22, 2017 Rev1: ? Applicability has been updated to include 2014 ? 2018 model year vehicles. Any previous printed versions of this bulletin should be discarded. Read More »
LSB: When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid damaging electrical components and switches. Read More »
LSB: When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid damaging electrical components and switches. Read More »
TechTip: Condition: The customer is unable to delete their call history or contacts from the vehicle. The "delete" soft button on the multi-information display is greyed out and not selectable. Read More »
The customer is unable to delete their call history or contacts from the vehicle. The "delete" soft button on the multi-information display is greyed out and not selectable. Read More »
Some Lexus vehicles equipped with Text Reply functionality may display a greyed out Text Reply button in the function is not supported by the customer's cellular telephone. Read More »
Customers complain of Bluetooth connectivity concerns such as: difficulty to pair the phone. Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. Read More »
iTunes Radio is a new feature for iPhone 4, 4S, 5, 5S, and 5C running iOS 7 or later. This feature does work with the in-vehicle audio system either via Bluetooth or by USB cable. Details on how to access this feature are described below. Read More »
When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid damaging electrical components and switches. Read More »
TSB: SOME 2013 ? 2015 MODEL YEAR LEXUS ES, GS, AND IS VEHICLES MAY EXHIBIT AN INTERMITTENT DISCHARGED BATTERY OCCURRING WITH NO APPARENT SOURCE OF DISCHARGE FOUND. Read More »
Some technicians are unaware of current 12V battery warranty policies affecting batteries, some of which have been updated on Warranty Policy 4.10. Read More »
Customer Support Program Bulletin: Lexus has received reports indicating that a combination of high humidity, high temperatures, and light intensity may cause the surface of the Dashboard (Instrument Panel) and/or certain interior trim ... Read More »
Customer Support Program Bulletin: Lexus has received reports indicating that a combination of high humidity, high temperatures, and light intensity may cause the surface of the Dashboard (Instrument Panel) and/or certain interior trim ... Read More »
Customer Support Program Bulletin: Lexus has received reports indicating that a combination of high humidity, high temperatures, and light intensity may cause the surface of the Dashboard (Instrument Panel) and/or certain interior trim ... Read More »
TI: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN KLG CUSTOMER SUPPORT PROGRAM 19LE05 SAFETY CONNECT SYSTEM ? VEHICLE LOCATION INACCURATE Read More »
TI: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN KLG CUSTOMER SUPPORT PROGRAM 19LE05 SAFETY CONNECT SYSTEM ? VEHICLE LOCATION INACCURATE Read More »
TI: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN KLG CUSTOMER SUPPORT PROGRAM 19LE05 SAFETY CONNECT SYSTEM ? VEHICLE LOCATION INACCURATE Read More »
Dealer Package: December 10, 2019 Vehicle total has decreased by approximately 6,260 vehicles. Vehicles were moved from Customer Support Program 19LE05 and added to Limited Service Campaign KLG. Read More »
TT: Some customers may encounter Bluetooth? connectivity concerns such as: ? Difficulty to pair the phone. ? Intermittent Bluetooth? failure to connect to the vehicle when first turning on the vehicle. Read More »
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No. L-SB-0073-14. ? The Required Tools & Equipment section has been updated. Read More »
This bulletin is regarding the Diagnosis of Bluetooth Connectivity Complaints: Some customers may encounter Bluetooth? connectivity concerns such as: Difficulty to pair the phone. Read More »
TSB: Revision Notice: The Required Tools & Equipment section has been updated. Lexus models equipped with the HDD Navigation (EMV-N) System will periodically require an update to the Gracenote? Database. Read More »
TT: Some customers may encounter Bluetooth connectivity concerns such as: Difficulty to pair the phone. Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. Read More »
TT: Some customers may experience Bluetooth disconnections or loss of SMS Text Message Functionality on the navigation/audio system with Android phones OS 4.4 or later. Read More »
LSB: Lexus models equipped with the HDD Navigation (EMV-N) System will periodically require an update to the Gracenote Database. Gracenote includes detailed information for songs (e.g., Genre, artist, Song Title, Album Name, etc.). Read More »
LSB: Lexus models equipped with the HDD Navigation (EMV-N) System require a Special Service Tool (SST) USB drive to update the map, points of interest, Gracenote?, and system software. Read More »
Tech Tip: Some customers may experience Bluetooth disconnections or loss of SMS Text Message Functionality on the navigation/audio system with Android phones running Kitkat 4.4 or later. Read More »
LSB: Lexus Enform? Apps will be periodically updated via an over-the-air update system. Updates can come in ?Optional? or ?Mandatory? form. The update process will take approximately 1 minute for each application requiring an update. Read More »
LSB: Lexus Enform? Apps will be periodically updated via an over-the-air update system. Updates can come in "Optional" or "Mandatory" form. The update process will take approximately 1 minute for each application requiring an update. Read More »
TT: Techstream Health Check Results screen shows "Yes" for a Telematics ECU (DCM) Calibration update regardless of whether a calibration update is available or not. Read More »
TechTip: Condition: The customer is unable to delete their call history or contacts from the vehicle. The "delete" soft button on the multi-information display is greyed out and not selectable. Read More »
TT: Some Lexus vehicles equipped with Text Reply functionality may display a greyed out Text Reply button if the function is not supported by the customer's cellular telephone. Read More »
TT: Techstream Health Check Results screenshots "Yes" for a Telematics ECU (DCM) Calibration update regardless of whether a calibration update is available or not. Read More »
TT: Techstream Health Check Results screenshots "Yes" for a Telematics ECU (DCM) Calibration update regardless of whether a calibration update is available or not. Read More »
TSB: Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. Read More »
Tech Tip: My 2013 Gen 7 navigation systems use a USB SST to update the firmware and map. MY 2014 IS and GX models incorporate a Gen 8 navigation system that uses a USB stick to update the firmware ONLY. Read More »
TSB: Lexus models equipped with the HDD Navigation (EMV-N) System will periodically require an update to the Gracenote? Database. Gracenote? includes detailed information for songs (e.g., Genre, Artist, Song Title, Album Name, etc.). Read More »
TSB: Lexus models equipped with the HDD Navigation (EMV-N) System require a Special Service Tool (SST) USB drive to update the map, points of interest, Gracenote?, and system software. Read More »
TSB: Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. Read More »
MY 2013 Gen 7 navigation systems use a USB SST to update the firmware and map. MY 2014 IS and GX models incorporate a Gen 8 navigation system that uses a USB stick to update the firmware ONLY. Read More »
Some Lexus vehicles equipped with Text Reply functionality may display a greyed out Text Reply button if the function is not supported by the customers cellular telephone. Read More »
Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. Read More »
Some 2011 ? 2013 model year IS 250/350/250C/350C and IS F vehicles equipped with HID (High Intensity Discharge) headlights may exhibit a paint bubbling/wrinkling condition on top of the LED strip within one or both of the headlight ... Read More »
Some 2011 ? 2013 model year IS 250/350/250C/350C and IS F vehicles equipped with HID (High Intensity Discharge) headlights may exhibit a paint bubbling/wrinkling condition on top of the LED strip within one or both of the headlight ... Read More »
If a creak, tick, or rattle noise is heard at the top or bottom of the windshield, the source of the noise may be the two windshield stoppers bonded to the top of the windshield or the windshield retainers bonded to the lower edge of the ... Read More »
TSB: Condition - (A) Some Customers/Technicians may experience a condition where the mirrors adjust to an unexpected position when the transmission is shifted into reverse. Read More »
TSB: Condition - (A) Some Customers/Technicians may experience a condition where the mirrors adjust to an unexpected position when the transmission is shifted into reverse. Read More »
TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. Read More »
The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Read More »
The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Read More »
Dealer Package: Follow-Up Owner Notification Letter Mailing Date The Campaign Follow-Up Owner Notification(s) will begin in Late October 2019. Read More »
Lexus vehicles are equipped with Supplemental Restraint Systems (SRS), including various airbags and in some models, seat belt pre-tensioners, to help reduce the risk of injury in a collision. Read More »
A recent review of our records indicated that your Safety Connect system is not active and needs to be activated in order for services to work. Read More »
LEXUS: SOME VEHICLES COME WITH THE SUPPLEMENTAL RESTRAINT SYSTEMS (SRS) AND TO HELP REDUCE INJURIES IN A COLLISION, SEAT BELT PRE-TENSIONERS DEVICES, THAT MAY OR MAY NOT PERFORM AS EXPECTED. MODELS YEARS LISTED 1990-2013. Read More »
Lexus vehicles are equipped with SRS, including various airbags and in some models, seat belt pre-tensioners, to help reduce the risk of injury in a collision. Read More »
Beginning in 1998, Lexus introduced side airbags as optional equipment. Lexus does NOT recommend replacement of original seat covers with non-Lexus leather or other seat cover materials on vehicles due to the following: Seat covers NOT ... Read More »
LEXUS: SOME VEHICLES COME WITH THE SUPPLEMENTAL RESTRAINT SYSTEMS (SRS) AND TO HELP REDUCE INJURIES IN A COLLISION, SEAT BELT PRE-TENSIONERS DEVICES, THAT MAY OR MAY NOT PERFORM AS EXPECTED. MODELS YEARS LISTED 1990-2013. Read More »
TSB: REVISION NOTICE March 22, 2017 Rev2: ? Applicability has been updated to include 2016-2017 model year Lexus vehicles. ? February 11, 2015 Rev1: Applicability has been updated to include 2006 ? 2015 model year Lexus vehicles. Read More »
TSB: REVISION NOTICE March 22, 2017 Rev2: ? Applicability has been updated to include 2016-2017 model year Lexus vehicles. ? February 11, 2015 Rev1: Applicability has been updated to include 2006 ? 2015 model year Lexus vehicles. Read More »
LSB: On some vehicles, when Rapgard is removed, the paint may have a stained appearance. These stains appear to be under the clear coat. The stain patterns are usually under wrinkles in the Rapgard. Read More »
LSB: On some vehicles, when Rapgard is removed, the paint may have a stained appearance. These stains appear to be under the clear coat. The stain patterns are usually under wrinkles in the Rapgard. Read More »
As previously communicated in December 2012, Lexus discovered that the trunk release lever handle in some model vehicles can break if not pulled in the direction specified on the handle. Read More »
As previously communicated in December 2012, Lexus discovered that the trunk release lever handle in some model vehicles can break if not pulled in the direction specified on the handle. Read More »
POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. Read More »
POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. Read More »
Prior to tire rotation use the quick reference chart below to verify the size of the lug nut and the lug nut torque specifications. The quick reference chart is applicable to current generation vehicles only. Read More »
POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. Read More »
POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. Read More »
TT: Some customers may encounter Bluetooth? connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth? failure to connect to the vehicle when first turning on the vehicle. Read More »
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Read More »
TSB: Some 2011 ? 2019 model year Lexus vehicles (including RX350HL, RX450HL, LS460L, and LS600HL) with super chrome wheel finishes may become discolored and/or damaged when aftermarket cleaners, polishes, or brake dust removal products ... Read More »
TT: Some models are equipped with front and rear wheels of different offsets or width. Wheel offset, defined as the distance between the wheel?s centerline and the wheel-to-rotor mounting surface, affects the clearance between the back of ... Read More »
TechTip: Some models are equipped with front and rear wheels of different offsets or width. Wheel offset, defined as the distance between the wheel's centerline and the wheel-to-rotor mounting surface, affects the clearance between the ... Read More »
TechTip: Some models are equipped with front and rear wheels of different offsets or width. Wheel offset, defined as the distance between the wheel's centerline and the wheel-to-rotor mounting surface, affects the clearance between the ... Read More »
Some models are equipped with front and rear wheels of different offsets or width. Wheel offset, deffined as the distance between the wheel's - to - rotor mounting surface, affects the clearance between the back of the wheel and ... Read More »
TT: Front Brake Vibration Key Points: * Issue can occur at any time if improper torque is applied on lug nuts * Over time, even one lug nut over or under torqued, can cause a vibration issue * When lug nuts are over torqued, this ... Read More »
Beginning in 1998, Lexus introduced side airbags as optional equipment. Lexus does NOT recommend replacement of original seat covers with non-Lexus leather or other seat cover materials on vehicles due to the following: Seat covers NOT ... Read More »
TSB: For proper calibration of the millimeter wave radar sensor, the vehicle and radar target must be on a level surface with a consistent plane. Read More »
TSB: For proper calibration of the millimeter wave radar sensor, the vehicle and radar target must be on a level surface with a consistent plane. Read More »
If a creak, tick, or rattle noise is heard at the top or bottom of the windshield, the source of the noise may be the two windshield stoppers bonded to the top of the windshield or the windshield retainers bonded to the lower edge of the ... Read More »
TSB: For proper calibration of the millimeter wave radar sensor, the vehicle and radar target must be on a level surface with a consistent plane. Read More »
TSB: This Service Bulletin includes procedures to replace damaged or loose front carpet floor retainer(s) without replacing the carpet assembly. Read More »
TI: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN KLG CUSTOMER SUPPORT PROGRAM 19LE05 SAFETY CONNECT SYSTEM ? VEHICLE LOCATION INACCURATE Read More »
TI: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN KLG CUSTOMER SUPPORT PROGRAM 19LE05 SAFETY CONNECT SYSTEM ? VEHICLE LOCATION INACCURATE Read More »
TSB: OBSOLETE NOTICE April 06, 2020: This bulletin is now obsolete. Please see L-SB-0008-20. Replacement Certification Labels and VIN Plates Read More »
TT: Some customers may encounter Bluetooth? connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth? failure to connect to the vehicle when first turning on the vehicle. Read More »
TSB: Some 2006 ? 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors. Read More »
TSB: REVISION NOTICE January 15, 2020 Rev1: ? The Warranty Information and Repair Procedure sections have been updated. Any previous printed versions of this bulletin should be discarded. Read More »
TSB: REVISION NOTICE December 10, 2019 Rev2: ? The Parts Information and Required Tools & Equipment sections have been updated. November 14, 2018 Rev1: ? The Parts Information and Required Tools & Equipment sections have been updated. Read More »
Region Letter: Lexus plans to conduct Safety Recall/Special Campaign follow-up notifications to owners whose vehicles have not yet had the following Safety Recall/Special Service Campaign repairs completed. Read More »
Dealer Daily Message: Lexus plans to send Safety Recall/Special Service Campaign Follow-Up Notices for the above referenced campaigns to remind owners whose vehicles have not yet had campaign repairs completed. Read More »
Technical Instructions: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN KLG CUSTOMER SUPPORT PROGRAM 19LE05 SAFETY CONNECT SYSTEM ? VEHICLE LOCATION INACCURATE CERTAIN 2011 ? 2017 MODEL YEAR LS, 2013 ? 2016 MODEL YEAR LS Hybrid, 2011 ... Read More »
TSB: Some 2006 ? 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors. Read More »
TSB: REVISION NOTICE July 01, 2019 Rev1: G1668 Applicability has been updated to include 2019 ? 2020 model year Lexus vehicles. G2158 The Techstream Preparation and Process Overview sections have been updated. Read More »
TT: This bulletin is regarding best practices when handling navigation systems that use Hard Disc Drive or Micro SD Card memory. 1. First type is generation 6 or 7 which utilizes HDD (Hard Disc Drive). Read More »
Customer Support Program Bulletin: Lexus has received reports indicating that a combination of high humidity, high temperatures, and light intensity may cause the surface of the Dashboard (Instrument Panel) and/or certain interior trim ... Read More »
TSB: REVISION NOTICE November 14, 2018 Rev1: ? The Parts Information and Required Tools & Equipment sections have been updated. Any previous printed versions of this bulletin should be discarded. Read More »
TSB: REVISION NOTICE September 27, 2018 Rev2: ? Applicability has been updated to include 2009 ? 2013 model year IS250 and IS350, 2010 ? 2015 model year IS250C and IS350C, 2008 ? 2014 model year IS F, 2008 ? 2013 model year LS460, and ... Read More »
TSB: REVISION NOTICE January 19, 2018 Rev1: ? Applicability has been updated to include 2018 model year vehicles. Any previous printed versions of this bulletin should be discarded. Read More »
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No. L-SB-0073-14. ? The Required Tools & Equipment section has been updated. Read More »
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No. L-SB-0074-14. ? The Parts Information, Required Tools & Equipment, and On-Vehicle Data Navigation Update sections have been updated. Read More »
TT: Previously, an error message was received when performing DCM activation initiated by Techstream. This condition has been remedied, and DCM activation utilizing Techstream can now be resumed. Read More »
TSB: Revision Notice: Applicability section has been updated to include 2016-2017 applicable model year Lexus vehicles. The Repair Procedure section, Required Tools & Equipment section, and the Repair Procedure section has been updated. Read More »
TSB: Revision Notice: Applicability section has been updated to include 2016-2017 applicable model year Lexus vehicles. The Repair Procedure section, Required Tools & Equipment section, and the Repair Procedure section has been updated. Read More »
TT: SOME CUSTOMERS MAY ENCOUNTER BLUETOOTH CONNECTIVITY CONCERNS SUCH AS: DIFFICULTY TO PAIR THE PHONE. INTERMITTENT BLUETOOTH FAILURE TO CONNECT TO THE VEHICLE WHEN FIRST TURNING ON THE VEHICLE. Read More »
LSB: LEXUS MODELS EQUIPPED WITH THE HDD NAVIGATION (EMV-N) SYSTEM WILL PERIODICALLY REQUIRE AN UPDATE TO THE GRACENOTE DATABASE. GRACENOTE INCLUDES DETAILED INFORMATION FOR SONGS (E.G., GENRE, ARTIST, SONG TITLE, ALBUM NAME, ETC.). Read More »
"LSB: LEXUS MODELS EQUIPPED WITH THE HDD NAVIGATION (EMV-N) SYSTEM REQUIRE A SPECIAL SERVICE TOOL (SST) USB DRIVE TO UPDATE THE MAP, POINTS OF INTEREST, GRACENOTE?, AND SYSTEM SOFTWARE. Read More »
LSB: The procedure in this bulletin is a general guideline on how to properly diagnose the air conditioning system after a component failure. Refer to the applicable Repair Manual for vehicle specific repair procedures and parts. Read More »
LSB: The procedure in this bulletin is a general guideline on how to properly diagnose the air conditioning system after a component failure. Refer to the applicable Repair Manual for vehicle specific repair procedures and parts. Read More »
Some models are equipped with front and rear wheels of different offsets or width. Wheel offset, deffined as the distance between the wheel's - to - rotor mounting surface, affects the clearance between the back of the wheel and ... Read More »
iTunes Radio is a new feature for iPhone 4, 4S, 5, 5S, and 5C running iOS 7 or later. This feature does work with the in-vehicle audio system either via Bluetooth or by USB cable. Details on how to access this feature are described below. Read More »
When an iPhone is linked to the vehicle through Bluetooth, activation of the microphone on the iPhone will result in the vehicle display showing that an outgoing call is being made. Read More »
Certain service publications, Technical Service Bulletins, Service Campaign Technical Instructions and Service & Parts Operation Communication Bulletins may reference specifically required adhesives and ... Read More »
Prior to tire rotation use the quick reference chart below to verify the size of the lug nut and the lug nut torque specifications. The quick reference chart is applicable to current generation vehicles only. Read More »
Lexus models equipped with the Premium HDD Navigation (EMV-N) System require a Special Service Tool (SST) USB drive to update the map, points of interest, Gracenote, and system software. Read More »
Lexus models equipped with the Premium HDD Navigation (AVN/AW-EMV) System require a Special Service Tool (SST) USB drive to update the map, points of interest, Gracenote, and system software. Read More »
Since MY 2012 several different update or upgrade USB SSTs have been issued for Lexus audio and navigation systems. Refer to the chart below for a comprehensive list of all current and previously issued USB SSTs and their applicability. Read More »
A new Special Service Tool (SST 09709-00002) has been introduced to aid in the inspection procedure for certain vehicles equipped with a floor pedal-type parking brake system. Read More »
TT: An error message is received when performing DCM activation initiated by Techstream. This is a known condition and will be remedied in the near future. Please discontinue DCM activations utilizing Techstream until further notice. Read More »
TSB: Revision Notice: The Required Tools & Equipment section has been updated. Lexus models equipped with the HDD Navigation (EMV-N) System will periodically require an update to the Gracenote? Database. Read More »
LSB: When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid damaging electrical components and switches. Read More »
LSB: When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid damaging electrical components and switches. Read More »
TT: Some Lexus vehicles equipped with Text Reply functionality may display a greyed out Text Reply button if the function is not supported by the customer's cellular telephone. Read More »
TT: Some customers may encounter Bluetooth connectivity concerns such as: Difficulty to pair the phone, Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle, Various Bluetooth Audio functions are no ... Read More »
TT: Some Lexus vehicles equipped with Text Reply functionality may display a greyed out Text Reply button if the function is not supported by the customer's cellular telephone. Read More »
TT: Some customers may encounter Bluetooth connectivity concerns such as: Difficulty to pair the phone, Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle, Various Bluetooth Audio functions are no ... Read More »
TT: Techstream Health Check Results screenshots "Yes" for a Telematics ECU (DCM) Calibration update regardless of whether a calibration update is available or not. Read More »
TT: Techstream Health Check Results screenshots "Yes" for a Telematics ECU (DCM) Calibration update regardless of whether a calibration update is available or not. Read More »
TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. Read More »
TSB: Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. Read More »
These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restored their phone ... Read More »
TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. Read More »
TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. Read More »
TT: Some customers may experience Bluetooth disconnections or loss of SMS Text Message Functionality on the navigation/audio system with Android phones OS 4.4 or later. Read More »
TT: Some customers may encounter Bluetooth connectivity concerns such as: Difficulty to pair the phone. Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. Read More »
TT: Some customers may experience Bluetooth disconnections or loss of SMS Text Message Functionality on the navigation/audio system with Android phones OS 4.4 or later. Read More »
LSB: Lexus models equipped with the HDD Navigation (EMV-N) System will periodically require an update to the Gracenote Database. Gracenote includes detailed information for songs (e.g., Genre, artist, Song Title, Album Name, etc.). Read More »
Tech Tip: Some customers may experience Bluetooth disconnections or loss of SMS Text Message Functionality on the navigation/audio system with Android phones running Kitkat 4.4 or later. Read More »
TT: Some customers may encounter Bluetooth connectivity concerns such as: Difficulty to pair the phone, Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle, Various Bluetooth Audio functions are no ... Read More »
TT: Some customers may encounter Bluetooth connectivity concerns such as: Difficulty to pair the phone, Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle, Various Bluetooth Audio functions are no ... Read More »
To receive satellite radio functions after the initial trial period has expired, the customer must enter into a contract with XM Satellite Radio Inc. After entering into a contract, registration of an 8-digit XM Radio ID is required. Read More »
Since MY 2012 several different update or upgrade USB SSTs have been issued for Lexus audio and navigation systems. Refer to the chart below for a comprehensive list of all current and previously issued USB SSTs and their applicability. Read More »
Dealer Package: 12/10/2019 Vehicle total has increased by approximately 6,260 vehicles. Vehicles were moved from Customer Support Program 19LE05 and added to Limited Service Campaign KLG. Read More »
Dealer Package: December 10, 2019 Vehicle total has decreased by approximately 6,260 vehicles. Vehicles were moved from Customer Support Program 19LE05 and added to Limited Service Campaign KLG. Read More »
Dealer Package: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Read More »
Region Email: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Read More »
Area Letter: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Read More »
Dealer Package: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Read More »
Dealer Package: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Read More »
Region Email: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Read More »
Dealer Email: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Read More »
Dealer Package: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Read More »
Area Letter: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Read More »
TT: This bulletin is regarding best practices when handling navigation systems that use Hard Disc Drive or Micro SD Card memory. 1. First type is generation 6 or 7 which utilizes HDD (Hard Disc Drive). Read More »
TT: This bulletin is regarding best practices when handling navigation systems that use Hard Disc Drive or Micro SD Card memory. 1. First type is generation 6 or 7 which utilizes HDD (Hard Disc Drive). Read More »
TT: Some customers may experience Bluetooth disconnections or loss of SMS Text Message Functionality on the navigation/audio system with Android phones OS 4.4 or later. Read More »
TSB: Revision Notice: The Required Tools & Equipment section has been updated. Lexus models equipped with the HDD Navigation (EMV-N) System will periodically require an update to the Gracenote? Database. Read More »
TT: Some customers may experience Bluetooth disconnections or loss of SMS Text Message Functionality on the navigation/audio system with Android phones OS 4.4 or later. Read More »
LSB: LEXUS MODELS EQUIPPED WITH THE HDD NAVIGATION (EMV-N) SYSTEM WILL PERIODICALLY REQUIRE AN UPDATE TO THE GRACENOTE DATABASE. GRACENOTE INCLUDES DETAILED INFORMATION FOR SONGS (E.G., GENRE, ARTIST, SONG TITLE, ALBUM NAME, ETC.). Read More »
"LSB: LEXUS MODELS EQUIPPED WITH THE HDD NAVIGATION (EMV-N) SYSTEM REQUIRE A SPECIAL SERVICE TOOL (SST) USB DRIVE TO UPDATE THE MAP, POINTS OF INTEREST, GRACENOTE?, AND SYSTEM SOFTWARE. Read More »
LSB: Lexus models equipped with the HDD Navigation (EMV-N) System will periodically require an update to the Gracenote Database. Gracenote includes detailed information for songs (e.g., Genre, artist, Song Title, Album Name, etc.). Read More »
LSB: Lexus models equipped with the HDD Navigation (EMV-N) System require a Special Service Tool (SST) USB drive to update the map, points of interest, Gracenote?, and system software. Read More »
Tech Tip: Some customers may experience Bluetooth disconnections or loss of SMS Text Message Functionality on the navigation/audio system with Android phones running Kitkat 4.4 or later. Read More »
LSB: Lexus Enform? Apps will be periodically updated via an over-the-air update system. Updates can come in ?Optional? or ?Mandatory? form. The update process will take approximately 1 minute for each application requiring an update. Read More »
Tech Tip: My 2013 Gen 7 navigation systems use a USB SST to update the firmware and map. MY 2014 IS and GX models incorporate a Gen 8 navigation system that uses a USB stick to update the firmware ONLY. Read More »
TSB: Lexus models equipped with the HDD Navigation (EMV-N) System will periodically require an update to the Gracenote? Database. Gracenote? includes detailed information for songs (e.g., Genre, Artist, Song Title, Album Name, etc.). Read More »
TSB: Lexus models equipped with the HDD Navigation (EMV-N) System require a Special Service Tool (SST) USB drive to update the map, points of interest, Gracenote?, and system software. Read More »
Tech Tip: Safety Connect/Lexus Enform is a vehicle feature which requires a subscription fee for the system to be active. The first year of service is provided in a the vehicle purchase price. Read More »
MY 2013 Gen 7 navigation systems use a USB SST to update the firmware and map. MY 2014 IS and GX models incorporate a Gen 8 navigation system that uses a USB stick to update the firmware ONLY. Read More »
Since MY 2012 several different update or upgrade USB SSTs have been issued for Lexus audio and navigation systems. Refer to the chart below for a comprehensive list of all current and previously issued USB SSTs and their applicability. Read More »
When an iPhone is linked to the vehicle through Bluetooth, activation of the microphone on the iPhone will result in the vehicle display showing that an outgoing call is being made. Read More »
TSB: World Standard (WS) Automatic Transmission Fluid (ATF) was introduced to reduce maintenance costs and increase the mileage between scheduled maintenance checks. Read More »
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes SB Nos. L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, and PG002-90. Service Bulletin Nos. Read More »
POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. Read More »
POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. Read More »
TSB: Some 2010 ? 2019 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard?. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?. Read More »
Some technicians are unaware of current 12V battery warranty policies affecting batteries, some of which have been updated on Warranty Policy 4.10. Read More »
The customer is unable to delete their call history or contacts from the vehicle. The delete soft button on the multi-information display is greyed out and not selectable. Read More »
The customer is unable to delete their call history or contacts from the vehicle. The delete soft button on the multi-information display is greyed out and not selectable. Read More »
Some customers may inquire about the frequency and power output of the Smart Key/Smart Entry systems used on various models. The Smart Key/Smart Entry systems conform to all applicable FCC rules. Read More »
On Tuesday, December 11, 2012 Consumer Reports will post a story on its internet site about the Internal Release Lever in certain Lexus vehicles. Read More »
TI: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN KLG CUSTOMER SUPPORT PROGRAM 19LE05 SAFETY CONNECT SYSTEM ? VEHICLE LOCATION INACCURATE Read More »
TI: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN KLG CUSTOMER SUPPORT PROGRAM 19LE05 SAFETY CONNECT SYSTEM ? VEHICLE LOCATION INACCURATE Read More »
TI: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN KLG CUSTOMER SUPPORT PROGRAM 19LE05 SAFETY CONNECT SYSTEM ? VEHICLE LOCATION INACCURATE Read More »
TT: Some customers may encounter Bluetooth? connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth? failure to connect to the vehicle when first turning on the vehicle. Read More »
TSB: REVISION NOTICE July 01, 2019 Rev1: G1668 Applicability has been updated to include 2019 ? 2020 model year Lexus vehicles. G2158 The Techstream Preparation and Process Overview sections have been updated. Read More »
TSB: Some 2010 ? 2019 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard?. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?. Read More »
MY 2013 Gen 7 navigation systems use a USB SST to update the firmware and map. MY 2014 IS and GX models incorporate a Gen 8 navigation system that uses a USB stick to update the firmware ONLY. Read More »
In the recent Bi-annual Floor Mat reminder letter distributed November, 2012, Lexus indicated that we were developing support materials that will help remind dealership customers and associates of the importance of proper floor mat usage. Read More »
TSB: Some 2006 ? 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors. Read More »
TSB: REVISION NOTICE November 10, 2016 Rev1: ? Applicability has been updated to include 2015 ? 2017 model year applicable Lexus vehicles. ? The Parts Information section has been updated. Read More »
TSB: REVISION NOTICE November 10, 2016 Rev1: ? Applicability has been updated to include 2015 ? 2017 model year applicable Lexus vehicles. ? The Parts Information section has been updated. Read More »
LSB: The procedure in this bulletin is a general guideline on how to properly diagnose the air conditioning system after a component failure. Refer to the applicable Repair Manual for vehicle specific repair procedures and parts. Read More »
Some 2006 ? 2014 model year Lexus vehicles may exhibit odors naturally occurring from the HVAC system and/or related environmental factors. Read More »
TSB: The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. Read More »
