Dash Is melting and cracked. Causing visibility impairment

- Washington, DC, USA

I have a beautiful Lexus Is 250 crimson in color that I bought back in Feb 2012. The dashboard has been completely mutilated.. it Is not a good feeling to know how hard you worked your tail off to be 24 years old and be able to afford the car of your dreams, and now just because it Is out in the sun, the dashboard melts. Sure wish I would have known this information when I bought the car. It was not damaged at that point. It looks terrible and it Is impossible to clean it without making scratches all over it.. I spent a good deal of money for my car, a car that Is suppose to be a luxury model, and yet a car that cost much less and Is not luxury looks so much nicer. Everything sticks to it! hair, dust, anything... Lexus has plenty of money to fix the product that they made. It Is a defect in their product, so they need to do the right thing and take responsibility for it. You would think, after the first few complaints over 10 years ago, that they would have stopped using whatever material it Is that has been melting. But no they kept using it and were intentionally screwing over many Lexus owners. And they encourage us to pay the money it takes to fix their problem just for them to make more money. If I were to get in a car wreck from the front, my dashboard would completely and easily be crushed. It actually bends at the point where my speedometer's dashboard rim Is. Really" do they think this Is safe and "luxury"??????" I guarantee that if someone that had this problem were to get in a car wreck and get even remotely injured, there would be a lawsuit. Just not safe.... please do the right thing.

- Pleasant Grove, AL, USA

As I was parking my Lexus in a parking lot, the car suddenly shot forward, moving over the parking cement barrier and crashing into a wall. The car was repaired. After I received the recall notice from Toyota relating to the floor mat issue, I made sure the floor mats were properly attached. This happened only once. I believe that the accident was caused by the floor mat sliding and pushing on the accelerator.

- Tucson, AZ, USA