This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The dashboard is melting a known error to Lexus and when the sun hits it reflects off the melted dash and puts a glare on the windshield. Lexus knew about the problem and instead of doing a recall they did an extended warranty back in 2017. I took mine in and assumed they replaced dash and door panels. Called this year because my dash was melting and they stated all they did was the door panels back in 2017. I have informed my local dealership as well as corporate and neither seem willing to help or fix the issue. There are all kinds of write up online about this issue. It is definitely a safety issue that should have been addressed a while back but wasn-??t.
1) Keep getting rotten egg smell from exhaust during acceleration; smell like it is coming from catalytic converters/exhaust system or front of engine. Never had or was informed by dealership that exhaust system could be replaced by Lexus although I brought my vehicles in several time for recalls. Brought vehicle in for recall to Fresno Lexus in 2020 never informed by dealership of Lexus being able to fix issue for free although I had told them of issue. Seems to be very toxic smell; gives me headaches while driving!!!!!!! Lexus should have repaired the issued for free when informed years ago but did nothing!!!!!
My dashboard is melting due to a manufacturing defect. The glare from my dashboard makes driving difficult as the glare can blind you. The chemical smell from the melting is horrible. I have placed a dash cover on which has helped but if I am in an accident this dash cover will impede the correct deployment of my airbag on the passenger side. Also the inside door panels are melting and are becoming a "putty" like substance. Everything sticks to it. Including my clothes. While driving I have had to jerk my arm from the rest on the door trim to remove it. This can cause my vehicle to possibly swerve off the road or into oncoming traffic. Warranty Enhancement Program -?" ZLD and CUSTOMER SUPPORT PROGRAM ZLZ were the remedies for this issue. But these have expired. The Manufacturer will not honor this or consider this a safety / hazardous issue and correct it now. This is a safety issue and needs to be addressed.
While I was driving, I went to slow down to turn around and my car started smoking and caught fire. It started from under the hood towards the passenger side front closer to the headlight you could just start seeing flames coming from there so I put it in park and hopped out and got as much stuff as I could out of the car. There was no warning signs no lights came on nothing.
While driving there was no warning lamps messages or other symptoms to any problems. I went to slow down so I could turn around because I missed my stop. The brakes started feeling less pressure I looked up and there was black smoke coming from under the hood then I saw flames. Then the car blew
- Warner Robins, GA, USA
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My dash and door panels are sticky and crumbling to pieces. Also, my door handles aren't working on the car. Every time I open the door the handles are stuck on the driver and passenger side. Also, my floor mats are constantly wet and I'm not sure why. I don't want it to get worst and build mold or start to rust.
Dashboard Is sticky and peeling causing safety and visibility issues. I have contacted Lexus and they are no longer fixing the issue, though it has been recalled. They have closed the recall but this Is still an issue and the recall should be reopened.
Re: Lexus recall for sticky panels inside cars, including 2006 Is 250 dear NHTSA: According to best recollection, as well as information provided by Lexus corporate and glendale, ca Lexus dealership, the following events have transpired. Years ago, I was notified to bring my car in for sticky/melting dashboard and side panel issues. In Dec 2015, I brought the car to Lexus dealership in glendale, ca to replace the front panel. During the Dec 2015 visits, I inquired about the side panels too, front and back. I was told these parts were not available yet and when they were, I'd know. I kept in contact with Lexus glendale, and came back in in Dec 2017 finally to replace side panels front and back. During Dec 2017 visit, I was told side panels for the back were not available yet and only front side panels were completed. It Is now 2/25/21, and nothing Is fixed on back side panels. Today, the dealer has stated they cannot assist further. Lexus corporate passed me off in Jan 2021, to local dealer Lexus glendale. Lexus corporate claims since the recall efforts purportedly 'ended, ' in 2017, there's nothing they can do. I relied on their agent, the glendale dealer to fairly manage this process for years. 2.4.21-2.25.2021, was stream of calls/texts with Lexus glendale who 1st stated they would look into this on their insurance and getting it taken care of, to looking for old records that they could not reconcile because they had a systems change, to today 2/25/21with the dealer stating they cannot help further. Nothing has been done to date by Lexus corporate or glendale Lexus to address this matter, which each shirking its accountability to the other. Lexus's models from 2006 and spanning a number of years have had multiple upon multiple recalls. Everything from gas components, to brakes, to fuel injectors, to melting dashboards and etc. Can you please help?
Purchased a car... owner said it has 139K miles on dashboard clean title no accident after I completed the deal I decided to look up the carfax it Is stating 183K miles I believe the they did the odometer rollback fraud I also checked on Lexus service history report also stating 183K in 03/2017 the seller said everything Is original no changes were made
The inside panels of the doors are all nicked up with deep gouges. When we have hot weather it gets sticky and soft and any nick or bump shows up. Just like the dash boards. I have no kids or pets in the car, I am the only adult drives and it looks aweful.
This Is in regards to dashboard stickiness, cracking and windshield glare/reflection. Also the door panels. The understanding Lexus issued warranty enhancement now they indicate the program has expired. We jut purchased the vehicle for our 16 year old daughter and this Is major concerns since it had safety impact in my mind due to the glaring and possible impact to the air bag due to the workmanship flaw that Lexus Is admitting to. I was only allowed to upload the pictures below. I couldn't upload additional pictures.
There Is a very foul odor that fills the cabin of the car, it started approx, 2 months ago when I began using the A/C. Lexus service did a forced foam cleaning of the H vac system and 3 days of ionizing the air, the cabin filter was also replaced. None of this has helped and the smell Is unbearable please help!! this odor Is not always full strength, it Is present after the car has sat over night or just parked for a couple of hours. It Is present when driving. No rhyme or reason and no one can rid the vehicle of this foul ratchet odor or tell me what Is causing it.
Dashboard and door panels are melting causing the plastic to shine and cast a reflection on the windshield causing poor vision. In addition the passenger airbag may not work properly as the dash has melted within the area the airbag should deploy.
My dash board Is melting and the glare on the windshield Is really bad. It's hard to drive during the day and sometimes at night when the street lights reflect from the shinny melted dashboard. Ive called Lexus many times and was told to wait. Its been 3 years now and the dash Is getting worst with time and the glare Is becoming intolerable. I've almost hit or ran over items I did not see due to the glare. Not safe! I try and not drive during noon time but live in South Florida. It's always sunny. The picture Is on a good day.
Takata recall I have yet to have my airbag replaced it has been 6 months since the letter notification was sent out. I no longer feel safe driving the car with the possibility of the air bag going off during a collision and sending shrapnel in any direction. Dash board recall I have been on the wait list for almost 2 years and my dash board has yet to be replaced. The dash board has been getting worse every month. The dash board has become so shiny its almost impossible to drive the car on sunny days.
Melting dashboard. Shortly after purchasing my Lexus IS250, I was contacted by Lexus informing me that they would be repairing their melting interior panels. It has been over a year and despite several attempts to get the repair completed have been told that I am on the list to be contacted. I have still not been contacted to have this repair completed. It makes it extremely difficult to see during daylight.
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- Prattville, AL, USA