This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Sticky / melting dash, dash cracking, all door panels melting and cracking staining clothes when comes in contact with. Both problems creating a glare when driving. I bought this car new and Lexus would not stand behind their product knowing its defective, even when it was under the bumper to bumper and Lexus brand extended warranty. The car Is under the sun 1 hr per day while driving. Vehicle Is in a garage both at home and work and this still happened.
Dash started to melt in the sun. Dash became brittle and sticky and glared in the sun. Lexus replaced the dash as a good will gesture. Now my door panels are doing the same. They issued a technical issue on this. But still won't replace as no recall has been issued yet. I can pay the $2000 and if a recall Is done they will reimburse me. Known issue on 06-08 Lexus, Toyota and Mazda. Tsib#. L-sb-0144-11. www.clublexus.com/forums/attachments/Is-second-generation/238283D1330672124-melting-dash-and-doors-tsib-L-sb-0144-11.pdf. thank you.
Bought a certified pre-owned 2006 Lexus IS250 from Hawaii dealer, noticed there was a massively blinding glare from the dashboard when driving during the morning and evening hours. Upon further inspection the dashboard and various other interior trim pieces felt soft/sticky and would easily scratch and gouge. This has been a known problem among owners of 2006-2013 Lexus Is sedans.
- Vacaville, CA, USA
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The dashboard and other interior panels seem to be melting away. Particularly the dash. It is real sticky in the heat and sun which causes a glaring in the windshield when driving. I believe this is a hazard. I have called Lexus and they will not accept responsibility or acknowledge there is a problem even when others have complained, through research on the internet. Even with sunglasses on the glaring of the " liquid" look on the dash reflecting to the windshield is a hazard.
There is an sticky, melting and gloss areas on the dash due to poor quality materials that reflect a glare on the windshield while driving. I called Lexus and the rep. Told that's my car and my problem, many other people are experiencing this issue and Lexus usa not recalling this dash panels.
Interior panel parts (dashboard, door panels) melts in hot, humid climates. During the summer of 2012 my used (purchased in May 2012) Lexus IS350's dashboard and upper door panel surfaces would glisten and emit a strong chemical odor when parked outside in the sun/heat. The wet dashboard surface would reflect off the windshield and impair vision during driving. It would take less than 30 mins parked in the sun/heat for the panel surfaces to begin glistening. Attempts to clean the surface of the dashboard and door panels did not work, as the material remaining would again melt and glisten. Lexus has issued an internal service bulletin to its dealerships of the problem. I complained to Lexus and they agreed to compensate me for the cost of a new dashboard, but I had to pay for the labor (around $800). I also had to replace the door panels myself with used ones sourced from less hot/humid climates (4 at around $150 each). This Is an important safety issue, as vision while driving was significantly impeded by the reflection off the dashboard. In addition to this immediate safety risk, the strong chemical smell in the car could be potentially toxic and pose long-term health risks.
The dash board has been made of of defective material, it has a very bad glare like a mirror. I get so scared because the glare gets really bad the sunnier it Is out side. It reflects right into my eyes while driving.
Brand new Lexus Is 350 had heavy dash board rattling complaint on the first week! vehicle was given to Lexus and they held vehicle for few days and returned vehicle. Complaint recurred second time after a month and vehicle was again sent to Lexus. Lexus held vehicle for over a week and gave back. Complaint occurred third time and vehicle is still at Lexus service station. Heavy dash rattling noise distracts driver and diverts driver concentration. This could lead to serious road accidents ! this complaint has to be investigated to avoid future mishaps !!!
A D V E R T I S E M E N T S
- Pembroke Pines, FL, USA