I leased a new 2019 Is 300 in Dec 2018 for my then 18yr daughter. Since the start of this contract, we have had the car serviced several times for multiple issues: The ac not working, then the "O" ring being crimped, something broken in the fuel pump (causing my 19yr daughter to be stuck on the side of the road) and now recalled, the brakes, the speakers, the sunroof not opening fully, the car jerks when going downhill, etc. We took the car in for scheduled service on 5/28/20, and when my daughter picked up her car on 5/30/20, then tire light was on. The service manager had air put in the tire and sent her on her way. When I arrived from California (where I live) on 6/1/20, the tire light was on again, so I took the car for service. Now, we are faced with improper wear to the inside of all 4 tires (the steel cords/belts are coming through the tires). The service manager, tom (at performance Lexus in mason, oh), told me yesterday, 6/4/20, this is how the suspension is made on this vehicle and the tires only last about 20,000 miles, now they are in dangerous condition, so I need to purchase a different brand (Michelin) of new tires and do an alignment before it can be driven. I asked "if the tires are in such a dangerous condition, why would you allow my daughter to drive the vehicle off the lot, and if this is related to the suspension, how will purchasing new tires and doing an alignment resolve/prevent this issue from occurring in the future?" also, I found the service receipt under the floor mat, it was not given to my daughter. I am unable to upload the service receipt and video. This is the web address:https://96331.iserviceauto.com/2C5ef112fef7D5956ea2B11427B76465C68621C4

- Richmond, CA, USA