This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Defective passenger occupancy sensor: My SRS / airbag warning light illuminated and would not turn off, indicating that the SRS system was deactivated. I had my car diagnosed by a Lexus dealership service department on 12/4/2020. Johnson Lexus advised me that the passenger side front seat pressure sensor failed and that the repair was to replace the seat for $2769.31. The seat has not been subjected to any unusual or harsh use. Research indicates that this Is a common defect among Lexus Is models and some other Lexus and Toyota models of this generation. Many Lexus drivers report great difficulty regarding this defect and the thousands of dollars in repairs that dealerships are demanding to fix the defect. There are hundreds of complaints about this very issue on the NHTSA database. I am very surprised there has not been a mandatory recall or a Lexus program to address this common sensor failure affecting a critical, nonoptional safety feature. I contacted Toyota of North America and received a polite call from the executive office stating that the company was sorry but would not do anything to help. Lexus Is usually excellent with its customer service, so I am very surprised at the lack of concern here. I hope it does not require deaths from air bags failing to deploy for Lexus to address this defect.
It has a few problems it accelerates at times it has airbag recall and unstable to drive at times brakes lock up or touchy when pushed. Just purchased recently from dealer also was stolen twice before
The contact owns a 2009 Lexus IS250. The contact stated that the vehicle failed to start and was towed to North side Lexus (17925 North fwy., houston, tx 77090). The dealer stated that the vehicle was included in NHTSA campaign numbers: 14V647000 (fuel system, gasoline), 16V340000 (air bags), and 13V030000 (visibility/wiper). The technician informed the contact that the part that was needed was a fuel pressure sensor; however, it was not included in the NHTSA campaign umber: 14V647000 fuel system, gasoline) recall. The manufacturer was not notified of the failure. The vehicle remained at the dealer and was not repaired. The failure mileage was 100,000.
The contact owns a 2009 Lexus Is 250. The contact received notification of NHTSA campaign numbers: 17V006000 (air bags) and 14V647000 (fuel system, gasoline); however, the parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer who stated that the recall remedy parts were on backorder. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Louisville, KY, USA
Search CarComplaints.com for these popular complaint phrases...
Takata recall. The contact owns a 2009 Lexus Is 250. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2009 Lexus Is 250. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2009 Lexus Is 250. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part was not available within a reasonable time frame to schedule the recall repair the dealer did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available. Updated 03/07/17
Takata recall. The contact owns a 2009 Lexus Is 250. The contact stated that the recall notice for NHTSA campaign number: 16V340000 (air bags) was received in may after contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. The VIN tool confirms parts not available. Updated 03/29/17lj updated 03/30/2017 updated 05/04/2017
Takata recall. The contact owns a 2009 Lexus Is 250. The contact received notification of NHTSA campaign number: 16V340000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2009 Lexus Is 250. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2009 Lexus Is 250. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2009 Lexus Is 250. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 01/25/2017 updated 01/26/17
Lexus (Toyota) Is not do anything to ensure rider safety of a car they sold. They are assuming the airbag, when deployed, only hurst the front passenger. Since I carpool and use my car at work, I might have to pay out of pocket to rent a car until this Is fixed. I am stuck since the value of the car Is compromised and I don't think anyone would want to buy it.
Takata recall - this recall has be determined for many months and no solutions have been provided. I received a notice in May 2016 to not have a passenger sit in my car. It is now October. How can it possibly be allowed for them to sell cars that you cannot have a passenger ride in?
Takata recall. The contact owns a 2009 Lexus Is 250. The contact stated that the recall notice for NHTSA campaign number: 16V340000 was received in may of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. The VIN tool confirms parts not available.
Takata recall. Dealer indicated remedy will not be available until January 2017 -- over 6 months since the initial recall notification date. This is not a timely resolution. I can't safely drive with anyone in my passenger seat which is unacceptable.
Takata recall. The contact owns a 2009 Lexus Is 250. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Apex, NC, USA