I have a 2009 Lexus Is 250 with a melting dashboard and panels that I had my service advisor check after inspecting it he took pictures and sent it to Lexus headquarters and told me to wait 2 months for there reply and its been past 2 months already.so as of Jan. 21, 2015 my girlfriend told me that she has a hard time driving the car because of the glare from the dashboard when the sun hits it so I made a call to the service advisor today Jan. 21, 2015 and told him that I never heard back for my dashboard replacement he said it takes awhile 3-4 months and I explained to him about the glare to my windshield due to the melting dashboard and he tell me all you can do is wait for the recall there's a recall going out for it but I cant wait for recall because I have my girlfriend and my 2 kids ages 9yrs old and 1yrs old ride in the car and this is our only vehicle that we have.please I need to get this fix asap don't want nothing happening to my family thanks in advance mahalo from honolulu, Hawaii email me if you have any questions [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Honolulu, HI, USA

The dashboard on my Lexus is-250 2009 has been slowly melting for several years leaving a shiny and wet look and feel. This shiny area of the dashboard is directly over the drivers view and reflects on the underside of the windshield. In heavy or direct light (same at night) the reflected light obscures the view out onto the roadway. I believe in the right circumstances a pedestrian or another car could possibly be hidden by the reflected light from the dashboard. I can upon your request provide a video of the surface and the light problems while driving.

- Hialeah, FL, USA

The dashboard is melting becoming shiny and sticky. Makes it hard to see when driving in the sun.

- Pompano Beach, FL, USA

The safety issue with my vehicle Is the "melting dashboard, " it seems to be common with vehicles like mine. The stick-glue like substance Is not only a nuisance but also a safety hazard. It creates a glare on the windshield that makes it nearly impossible to look straight forward, especially during afternoon hours of driving. At times I have to lean to one side or the other. The gooey substance and gashes along with the safety concern over the glare in my opinion call for a recall. This Is not normal. Please look into this issue.

- Jupiter, FL, USA

The dashboard Is melting, it gets sticky and when driving in the sun there's a noticeable glare that makes it hard to drive. And the same thing Is happening to the driver side door.

- Doral, FL, USA