NHTSA — Visibility/Wiper Problems

4.3

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
26,361 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2008 Lexus IS 250 accessories - exterior problems

accessories - exterior problem

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2008 Lexus IS 250 Owner Comments

problem #19

May 102023

IS 250

  • miles

A D V E R T I S E M E N T S

The problem I am experiencing pertains to the dash of my Lexus IS 250. The dash cover has melted, most likely due to exposure to heat during sunny days. This melting dash has created a dangerous situation, as it causes a glaring reflection on the windshield, impairing my vision while driving. This glare poses a significant safety risk to both my and other road users, especially during sunny days when the reflection becomes more pronounced. My primary concern is that despite being aware of this safety issue and having conducted a recall, Lexus has chosen to put a deadline on addressing this problem. This approach contradicts the fundamental principle of ensuring the safety and well-being of Lexus vehicle owners and other road users. The melting dash issue is a manufacturing fault, and it should be addressed regardless of when it manifests itself.

- Bethesda, MD, USA

problem #18

May 012019

IS 250

  • miles
Dashboard and door panels are melting to the point that (short) nails get stuck every time we drive. Car is parked under a roof and it-??s still melting. Poor visibility due to shine.

- Duluth, GA, USA

problem #17

Jan 012020

IS 250

  • miles
Melted dash board

- West Covina , CA, USA

problem #16

Feb 212021

IS 250

  • miles

A D V E R T I S E M E N T S

The rear view mirror has become unusable- mirror has black scratches all over on the inside & keeps getting worse. Do a google search & you'll find 100S of complaints on forums & chats. It's 1500 bux to get this replaced & it's not a users fault! Lexus has fully aware of this for years & never did a recall. I can't see from this mirror at all & def. Not at night. If I get in a wreck, it will be 100% on Lexus!

- Dallas, TX, USA

problem #15

May 182019

IS 250 6-cyl

  • 60,000 miles
The dashboard melting when the vehicle was in motion and stationary. Melting dashboard creates a glare in the windshield and makes it impossible to see when driving during the day. Additionally, toxic fumes from melting dashboard make it difficult to breathe when driving.

- San Francisco, CA, USA

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problem #14

Oct 072019

IS 250

  • 40,000 miles
Over time, the rearview mirror has darkened with black spots and lines making it difficult to see during the day. Lexus Is aware of the problem, but will not replace the mirror without a recall. The defect can be seen on rearview mirrors for sale on ebay. I was advised by Lexus service that if it doesn't pass safety check inspection to stick on a temporary mirror. They know there Is a problem and it Is a safety issue. There must be a recall before someone dies. I find myself looking longer into the mirror, taking my eyes off the road, to discern the traffic behind. I took pictures, but on ebay, if you look close, you can see the spotting and lines on the used mirrors for sale. It's not an isolated incident. Especially by the compass in the right hand side there are noticeable parallel diagonal lines. The rest of the mirror Is spotty with lines and dark.

- Honolulu, HI, USA

problem #13

Apr 042018

IS 250

  • miles

A D V E R T I S E M E N T S

The driver seat makes a loud noise when moving back and forth to adjust the position. Vibratation Is strong when you come to a stop and it feels like the car will die out. And dangerous to drive on a sunny day because of the glare from the dashboard. I have called dealership with no luck

- Waianae, HI, USA

problem #12

Oct 122017

IS 250

  • miles
I have recently purchased a preowned 2008 Lexus isf with the sticky dash board issue and also the door panels are decaying away. Lexus will not replace my items that are damage due to their poor mixture of the material used to make their dash and panels. Preowned purchased should be cover if the car meet the defective issue.

- Middleburg, FL, USA

problem #11

Oct 102016

IS 250

  • miles
Poca visibilidad

- Bradenton, FL, USA

problem #10

May 092016

IS 250

  • miles
My dash on my car is shiny and sticky from the defected meterial it is made out of and causes glare from the windshield when driving. Door panels are also leaving sticky residue behind on my hands when I touch the door panel. Lexus dealership admits from 2006 to 2008 there is a defect in the interior meterials melting and becoming sticky, but will not do anything to fix it because I am out of warranty. Please help this is very annoying that they dont care.

- Fitchburg, WI, USA

problem #9

Feb 082010

IS 250

  • 40,000 miles

A D V E R T I S E M E N T S

I have complained about the melting and stickiness of my dashboard and door panels already but no resolution have taken place by the Lexus or manufacturer. I have called the service department over 9X's and very seldom I have gotten an answer or a call back. Know the dashboard is so shiny, you can't drive it due to an extreme safety hazard because of the glare not being able to see! please help to get this problem fixed. People lives are at stake when driving these cars.

- Houston, TX, USA

problem #8

Nov 282015

IS 250

  • miles
Rear view mirror has spots due to manufacturing defect that causes spots all over the rear view mirror making it very difficult to look at oncoming traffic.

- San Jose, CA, USA

problem #7

May 042015

IS 250

  • miles
Dashboard Is melting, causing a shinny intense glare on windshield causes poor visibility on sunny days....

- Hialeah , FL, USA

problem #6

Feb 032014

IS 250 6-cyl

  • 44,000 miles
Dashboard starts to get really shiny and sticky when the car is out in the sun, either driving or when parked. After temperature in the car and on the dash return to a more moderate temperature, the dashboard is no longer shiny, but it is tacky. Problem is when the dashboard is out in the sun and it gets shiny. This causes a fairly bad glare on the front windshield since the sun is reflecting off the dashboard and on to the front windshield. At times it is hard to determine what is in front of you if the dashboards glare reflects the sun in a certain way. There a few occasions when the dashboard glare was so severe, you could only see out of 2/3 of the front windshield when driving. Door panels also exhibit the same behavior and can cause issues when trying to change lanes since the reelection off the top of the door panel makes it hard to see the car in the lane next to you and also make its hard to see the side view mirror with out glare from the door panel reelecting in the mirror. Fortunately this has not lead to any accidents, but the car we use is our secondary car and is hardly used throughout the year.

- Ewa Beach, HI, USA

problem #5

Feb 132015

IS 250

  • 105,000 miles
Dash Is melting and cracked. Causing visibility impairment

- Washington, DC, USA

problem #4

Apr 012014

IS 250 6-cyl

  • 87,000 miles
It was 90 degrees out and my dashboard was so gooey like sticky I was on my way to work and had a glare half the size of my windshield very dangerous could barely see on a sunny day. Door panels melt also leaving particles in your fingernails gotta clean my kids nails everyday and make sure they wash there hands everytime opening the door cause kids will be kids and sticks fingers in there mouths im very nervous about these particles falling off and melting we are breathing in whatever hazardous material is used to make the dash. The glare is very dangerous they need to recall these dashboards im scared everytime I get in my car this is very dangerous sometimes you cant see people crossing the street.this needs to be recalled I got tons of pictures of the glare and the sticky dash its my whole dashboard and my door panels its all melting I took it to Lexus for major concern they denied me any help.

- Port Saint Lucie, FL, USA

problem #3

Aug 052013

IS 250 6-cyl

  • 49,855 miles
My dashboard Is melting horribly. I have contacted Lexus on several occasions. I was told that I first needed to bring it the nearest dealership in my area to have to serviced and get an estimate. The service report stated that the dash was in fact melting and needed to be replaced. I followed up with another call to Lexus and was informed that it was out of warranty and that it could not be replaced. I indicated that issue Is by far not a warranty issue but in fact a defect in the material used to make the dashboard. The visibility on the driver side Is horrible and quite dangerous.

- Cypress, TX, USA

problem #2

Jul 142014

IS 250

  • miles
I purchased a 2008 Lexus IS250 as a cpo and in the 3+ years I have owned it I have been complaining to Lexus about the breakdown/melting of the dash and door panels is getting worse everyday, especially now that it is summer. The breakdown/melting of the dash is causing a glare that blocks out my view of the road, I have pictures to prove a mid sized car can be completely blocked out by the glare. Even a dealer is calling them out for poor manufacturing and to have a recall!!! www.wptv.com/money/consumer/Toyota-dealer-calls-melting-dashboards-A-defective-product-and-wants-auto-makers-to-pay-for-repairs.

- Fort Lauderdale,, FL, USA

problem #1

Aug 222013

IS 250

  • 75,000 miles
I purchased a 2008 Lexus IS250 in February 2011, I have loved my car and have taken the utmost care of it, but recently on a long road trip I noticed my dash was actually melting causing a distracting glare to the point my vision of the road is blocked (pretty hazardous, if you ask me). I began researching the issue, and from what I have found this is a common problem with Lexus and Toyota. Lexus has even issued a tsib, yet doesn't tell their customers in time before their 50000mi/4 year warranty is up, so they wont be responsible for covering the cost. This seems to be a big issue in the state of fl and other states with hotter weather. I recently took my car into a Lexus of North miami (as I found online they have dealt with several customer with the same issue). They sent the request to corporate and came back and said I would have to pay for labor for the dash (around $200+) and the doors they would go 50/50 which would cost me out pocket roughly 1400 per door. For a safety hazard, I forgot unless people die does Toyota motor Corp do anything to fix defects in their cars! the melting effects all the car panels, it ruins my clothing, and unfortunately I am not a scientist but I am sure the break down in chemicals, could only be just as harmful. I really hope you can help, as this is unfair for a corporation to know their issue and not at all stand by their customers. For your reference: Here is the tsb: www.clublexus.com/forums/attachments/is-second-generation/238283D13306721 24-melting-dash-and-doors-tsib-L-sb-0144-11.pdf here is a petition by other owners: www.change.org/petitions/Lexus-fix-defective-interior-dash-pad-and-door-P anels here is another driver with a melting dash a video showing how its beyond distracting: www.youtube.com/watch?V=rxxnmqlxavo.

- Fort Lauderdale, FL, USA

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