NHTSA — Unknown Or Other Problems

7.4

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
7,017 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Lexus HS 250h miscellaneous problems

miscellaneous problem

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2010 Lexus HS 250h Owner Comments

problem #3

Nov 022020

HS 250h

  • 15,000 miles

A D V E R T I S E M E N T S

Safety connect system that reaches out for help automatically in the event of an accident will be discontinued by most telephone service providers in late October 2022. As a result Lexus will stop supporting safety connect and will not offer an upgrade to 5G service for a fee. I therefore have a 30,000 vehicle that is otherwise perfect that I will have to replace if I want to maintain this safety feature. I think NHTSA should extend the required time vehicle manufacturers should have to maintain safety features even in situations such as this where the phone companies are phasing out a technology. A reasonable fee would be accepted by most customers.

- Queens Village, NY, USA

problem #2

Feb 052010

HS 250h

  • 1,200 miles
On at least three separate occasions, my Lexus Hs 250H has had a sensation of losing its brakes. Each occurrence happened while slowing to a stop on a bumpy road. As the brakes are applied to stop, if the car hits a pothole or bump, it feels as though I am on glare ice with no deceleration at all. The sensation lasts only a moment and then normal braking resumes. It seems to only happen at slow speeds on a bumpy road. In each case it was noticeable enough that my adrenaline kicked in. I have reported this to the dealer and to Lexus. No repairs or other actions have been taken yet.

- Saint Paul, MN, USA

problem #1

Jan 252010

HS 250h

  • 4,850 miles
Hello, I have a 2010 Lexus hs250H. The car is wonderful, but since it has recently started raining in my area, I have had several experiences when my right tires go over two small metal plates in the road near my house and I apply the brakes and the car seems to go out of control. It appears to seize and slip, and it is very frightening. As a result, I have been driving around the metal plates to avoid them. However, if I don't know the area I cannot always anticipate this type of problem. A second problem I have had with the car, is when I drive through a pothole in the road, it also appears to go out of control, surging and stopping. I consider these two situations to be safety issues, and I have never experienced them with any other cars I have driven in almost 35 years.

- Oakland, CA, USA

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