This is a report of sudden acceleration. On July 30, 2016, the Lexus exited a conveyor-belt type carwash at 5203 kirby drive, houston, Texas 77098. My pregnant wife was driving the car with two children (ages 4 and 2) in car seats. After receiving the green light from the carwash to proceed, my wife shifted from neutral to drive and the Lexus took off towards kirby, a very busy four-lane street. My wife depressed the brakes but they did not work. The Lexus hit a flowerbed adjoining kirby and struck a large 3' diameter decorative concrete ball which slowed the vehicle and turned it to the right. My wife then turned off the Lexus at the ignition. The vehicle suffered damages requiring $9,166.58 in repairs. A surveillance camera filmed the incident. The copy is too big to attach so it can be found at https://youtu.be/ah4wr0zoj-a. also, the footage was magnified and reveals that the brake lights were on while the vehicle rocketed towards the flowerbed and that they then went off, demonstrating that the driver 'pumped' the brakes in an effort to stop the car. This edited footage is at https://youtu.be/9qkmml4bi3K. The internet contains substantial discussions of sudden acceleration associated with car washes. If the flowerbed and giant concrete ball had not been there, the vehicle would have entered kirby drive and a substantial accident would have occurred. I have raised this matter with Lexus and, notwithstanding the video, Lexus has said there nothing wrong with the vehicle. I found Lexus' response to be very disturbing especially since my entire family could have been lost that day. In my opinion, Lexus could not care less about safety or my family.

- Houston, TX, USA

I was driving and merging from the local lanes on Maryland I-270 sb to the main lanes. In order to move slowly from one lane to another, I applied the brakes to slow down and move to the lane on my left. When I applied the brake, I heard a strange sound and the vehicle jerked violently. The vehicle failed to decelerate, therefore I attempted to re-apply the brakes once more. At this point, the brakes did not seem to be working and the vehicle continued to accelerate beyond my control. I was unable to control the speed using the brakes and the vehicle hit several cars to my left and right. Afterwards, my vehicle hit a large tractor trailer at which point the vehicle finally came to a stop. Throughout all of this, my airbags did not deploy at all. My vehicle has been declared a total loss due to the damages by my insurance, Liberty mutual.

- Boyds, MD, USA

The contact owns a 2008 Lexus GX470. While parking the vehicle and applying the brakes, the vehicle abnormally surged forward resulting in a crash. The vehicle was towed to an authorized Lexus dealer to be examined. The failure and current mileages were unknown.

- Bedford, NY, USA