This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2008 ES 350 surge --as I was gliding (no acceleration) into my parking space in front of my town home, my car suddenly surged forward, jumped the curb and crashed into my brick town home. I applied my to the brakes, and the car continued to surge forward. I called my Lexus dealer who said "this is impossible and could never happen and you just accidentally hit the gas pedal". I did not hit the gas pedal. I had pictures taken of the crash, wrote a letter to Lexus of North amercia stating and requesting a different ES 350 (it is a leased car). I received a grammatically incorrect letter back from Lexus that was there no reason for the problem and that is essentially was my fault. I have a copy of the letter.. the Lexus GM of sales in alexandria denied that a surge could have happened and clearly is was my fault.
- Alexandria, VA, USA
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- Alexandria, VA, USA