3/24/09, received a safety recall notice from Lexus division, Toyota motor sales, usa, Inc. Torrence, ca about a replacement of fuel delivery pipes (fuel rails) I purchased a 2007 GS350 Lexus from putnan Lexus, redwood city, ca 94063 about July 2007.3/23/09, called Lexus of serremonte, coma, ca, 877 200-4498; talked to cindy at service dept; gave her the VIN, my full name and home address. She told me it will be ready in about 5 days & then to arrange appt for repair. 4/1, about 2:35pm, talked to robin on status after being put on hold and transferred 2/3 times in about 18 minutes, I was told there was no record of any order for the fuel rails; cindy did not order the parts; they are having problem locating me in their records because I did not buy the car at serramonte; they have to find me through their national register "?? robin assured that the parts were being order and to call back in 2/3 weeks, due to several back log ?" 4/21, called serramonte again for status..talked to eva, X 2133, head of cashier/service dept; she has no record of me, no order and gave me the same reasons; 3000 cars back log, did not buy it from them, etc. She assured me again that she is creating a file and the parts will be ready in 2 weeks.,.that is after I threaten to call the general manager. I am not at all satisfied with her answer either despite her promise to put my file on her desk!!!! I called putnam Lexus, the dealer I bought the car from; talked to oscar pacheco, service consultant; I now have an appt for 4/29/09 at 10am with the required parts in store already. That tells me Lexus of serramente lied to me 3 times about the order of the parts, grossly inefficient and not in compliance of your safety recall. Please do whatever necessary to enforce compliance. I am also sending a copy of this to Lexus, Toyota motor sales to investigate their own dealers unacceptable sales/service practice.

- San Francisco, CA, USA