This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
-the contact stated that the 2006 Lexus GS300, front passenger and driver side doors extended too far. The door was long and heavy, and that the top bolts on the front doors were inadequate for the weight and length of the doors. The contact stated that the top hinge separated from the body of the vehicle, and he felt that the service load on the door was defective. The contact took the vehicle back to the dealership, and was informed that he was responsible for the door opening too far. The contact took the vehicle to the dealership on two occasions. The first time he had to pay for the repairs which cost $506 and the replacement of the hinge and they alignment of the door. The contact stated that after the repair he opened the passenger door and tried to close the door and it wouldn't close. He noticed that the hinge had separated from the body of the vehicle. The contact took the vehicle back to the dealership, and they replaced the hinge for free, with a disclaimer stating that they would not be responsible for any other repairs for the driver or passenger front doors. The failure mileage was 1,472, and the current mileage was 8,500. Update 4/23/07
Lexus GS300 had 1472 miles, driver door opened & was over-extended by wind. Hinges separated from body & door misaligned. We complained from the time car was bought, the front doors swing too easily. On 2/9/07, front passenger door was opened, passenger entered & door would not close properly. Re-opened door to check if anything was caught in door, & nothing was found. Door would not close. Re-opened door & saw identical separation of hinge as on driver's door a year earlier. Vehicle has 8300 miles. Door had no mis-treatment prior to incidents.
2006 Lexus GS300, the upper door hinge on the driver's door slipped causing the door not to close properly, as though misaligned. The car has been in no accidents and has suffered no trauma at all. Have you had other reports of this on Lexus automobiles?
- Stoneham, MA, USA
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- Colts Neck, NJ, USA