TSB Document:

• MC-10183291-9999.pdf

Affected Component: EQUIPMENT

Summary

TT: NOTE: This document ONLY applies to 2020 ES & 2020 NX vehicles built before 10/01/2020. (Vehicles built after that date use AT&T WiFi, not Verizon) Head unit telematics services become inoperative after DCM replacement and activation if the guest has an ACTIVE Verizon Wi-Fi Pre-Paid subscription. Head unit services include Wi-Fi, Destination Assist, Dynamic Navigation, and Dynamic Voice Recognition. Verizon is not able to transfer the Pre-Paid subscription to the new DCM automatically. As a result, the guest is unable to use their head unit telematics services. At this time if the DCM is replaced and activated before confirming the guests Wi-Fi subscription status, this may require Verizon?s IT to perform a manual fix on the customer?s account. To simplify the diagnosis and prevent the unnecessary replacement of parts, please refer to the procedure below. NOTE: This Tech Tip does not apply if the guest is currently under their Wi-Fi Trial.

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