This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2016 Lexus ES. The contact stated while at a stop sign, the brake pedal was depressed; however, the brakes failed to engage and the vehicle unintentionally accelerated which caused the front driver's side of the vehicle to crash into another vehicle. There was severe cosmetic damage however, no injuries was sustained. The air bags was deployed. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the vehicle was totaled. A police report was filed. The manufacturer was not notified of the failure. The failure mileage was approximately 131,000.?
The contact owns a 2016 Lexus ES350. The contact stated that while driving approximately 25-30 mph, the brake pedal was depressed and failed to slow or stop the vehicle. The vehicle crashed into the rear of another vehicle. The air bags failed to deploy. A police report was filed. There was no injuries sustained by either drivers. The vehicle was towed to an auto body shop to be repaired. Lexus of milwaukee located at 1433 w silver spring dr, milwaukee, wi 53209, (414) 386-5749, was contacted by phone and questioned about possible recalls for which the vehicle might have been subjected to. The contact was informed that the vehicle had been repaired under NHTSA campaign number: 16V198000 (service brakes, hydraulic, electronic stability control) sometime in 2017. The manufacturer was not contacted or informed of the failure. The approximate failure mileage was 24,000. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
There has been a recall on Lexus 2016 ES 350 in April 2016 for the brake actuator which could cause brake pressure to fail. I have called several times the Lexus dealership in escondido, ca. Tells me....... "we don't have the parts and we will call you when we get the parts." I am driving a brand new car that does not comply with a portion of FMVSS 126, loss of vehicle stability control, increasing the risk of a crash. It is now mid August 2016. I will probably be dead if the brakes go out and I will not be able to report to you where the incident happened. What can I do to save my self and possibly others?
- Fallbrook, CA, USA
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- West Orange, NJ, USA