NHTSA — Visibility: Sun/Moon Roof Assembly Problems

2.8

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
50,916 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Lexus ES 350 windows / windshield problems

windows / windshield problem

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2013 Lexus ES 350 Owner Comments

problem #6

Aug 252021

ES 350

  • 135,394 miles

A D V E R T I S E M E N T S

The contact owns a 2013 Lexus ES350. The contact stated that while driving at 45 MPH, the contact heard a loud gunshot like sound and the sunroof shattered into pieces. The contact stated that small fragments of glass fell all over him due to the failure however, he was not injured. The contact pulled over, cleaned out his vehicle and was able to drive the vehicle home. The contact called the dealer where he was informed that there were no recalls on his vehicle. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 135,394.

- Ypsilanti, MI, USA

problem #5

Dec 212020

ES 350 6-cyl

  • 64,000 miles
The contact owns a 2013 Lexus ES350. The contact stated that while attempting to close to the sun roof, there was a loud explosion coming from the vehicle. The contact became aware that the sun roof glass had shattered. The contact contacted chatham parkway Lexus (1120 chatham pkwy, savannah, ga 31405, (912) 330-6051) and informed the dealer of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 64,000.

- Lyons, GA, USA

problem #4

Nov 272019

ES 350

  • 55,000 miles
The contact owns a 2013 Lexus ES350. While driving approximately 40 mph, an explosion like sound was heard. The contact pulled over to the side of the road and discovered that the sun roof had shattered. There were no injuries. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 55,000.

- Ormond Beach, FL, USA

problem #3

Nov 302018

ES 350

  • 23,000 miles

A D V E R T I S E M E N T S

The contact owns a 2013 Lexus ES350. While driving 65 mph, the sun roof exploded and glass entered the vehicle. There were no warning indicators illuminated or injuries. The vehicle was taken to Lexus of winter park (305 N semoran blvd, winter park, fl 32792, (407) 678-2000) where a diagnostic appointment was scheduled for the following day. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 23,000. The VIN was unknown.

- Orange City, FL, USA

problem #2

Jul 262013

ES 350

  • 5,800 miles
My 2013 Lexus ES 350 has a panorama sunroof which exploded when an attended closed the passenger side door. I only had the car eight months and have less than 6,000 miles. The weather that day was sunny and 75 degrees.I shudder to think what could have happen if my 82 year old mom was in the car. We had plans for that day to travel out of state that very day. The shatter glass fell inside the car. This is a safety issue as if I had been driving down the freeway just the mere sound of the explosion could have startle me and I may have lost control of the car. There is a great possibility of exploding roofs causing injuries. This is a safety issue.

- Baltimore, MD, USA

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problem #1

May 072013

ES 350 4-cyl

  • 22,300 miles
I was driving on the freeway when all of a sudden the sunroof exploded. The noise was deafening. The glass clearly exploded up and then chipped the paint on the roof and the trunk. All windows were rolled up at the time with the air on. Nothing hit my car and it happened completely on it's own. The dealership is not being helpful and they are blaming me for it.

- Santa Clarita, CA, USA

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