The vehicle has severe rust and corrosion underneath affecting the suspension. The brakes and power steering needed repairs but the service would cause even more damage to the vehicle. The vehicle was confirmed by sterling mcall lexus of clear lake. 18160 Gulf Fwy, Houston, TX 77546. and also Firestone Center Pearland 2908 Broadway St, Pearland, TX 77581. This vehicle is unsafe to operate due to the corrosion. An accident may soon occur.

- Pearland, TX, USA

I have called and contacted Lexus many times regarding the problem with my Lexus car. I have followed up and done all the required feedback needed in order for Lexus to assist me. I feel that customers do not really matter because of the length of time Lexus is taking to ensure the safety of the people who drive the vehicles when there may be a serious matter. The car manual states one thing and Lexus does not even abide by the car alerts and does not appear to care if the customer is safe or not. I have taken my car to 3 different car maintenance shops regarding the tire pressure light and I have replaced many sensors and the light continue not to go off. The brakes in my car totally went out and caused an accident.. I have been told also what about the air bag. Why did Lexus not contact me to take my car in for air bag replacement because it did not deploy in the accident. This is a Lexus vehicle and I do not understand why Lexus cannot give an explanation of what is wrong. I wonder if Lexus is waiting on another tragedy to happen before intervening. God protect me everyday but Lexus has a big responsibility and because of the name should step up to the plate.I still have not been contacted by Lexus to resolve the problem with my tire pressure light. I received a letter from carlos garcia with toyoto which in the letter he had statement that did not exist and I called Lexus and someone stated they did not give toyoto that information. In the letter from toyoto, only the airbag was addressed which my whole case has nothing to do with the air bags. I called Mr. Garcia and he stated that he had accidently mistaken me with the wrong person and that he will call me the next day to clear the matter up.

- Moscow, TN, USA

My tire pressure light came on in my vehicle in October. The light would not go off. I took the car to the shop and 2 sensor lights were replaced. The light stayed off for a day and came back on. The shop that replaced the sensor said to bring it back the next day because they do not know what is wrong because there are no longer any sensor to replace. When I arrived home I proceeded to back into my carport and when I proceeded to get on break to put the car in reverse, the brake failed and I had an accident that caused a lot of damage to my car. Thank god I was not physical hurt but my car was. My insurance company was contacted and vehicle was repaired. When I picked up my vehicle after paying my deductible, I was told by abra auto parts that they have replaced all the damages however the tire pressure light still will not go off and we should follow up with the Lexus dealer because that was a matter that cannot be fixed by them. I contacted the Lexus company many, many times and still have not received a clear explanation of why the light will not go off. I explained to them that I have looked at the Lexus manual and it stated that if that light remain on, the vehicle should be taken to a Lexus dealer to investigate the issue. On November 21st Lexus scheduled me to take my vehicle in to the Toyota dealer to investigate the situation. I did take the car in and to this date Lexus has not answered the question whether or not there is a defect. This is a serious matter because the lights are designed to alert you when something is wrong. Lexus may not take it serious, but I do because I never know if something is actually going on and my life could be in danger. I also received a letter regarding the air bag from Lexus. They advised do not let anyone ride on passenger side of car until we hear back from them. To this day they have not addressed that situation.

- Moscow, TN, USA

Vehicle due for regular, periodic service at Lexus of manhattan. Arrived @ 07:00. At 09:35 service manager informed us of serious problems with the rotors, brakes, and alignment. Said they had completed the alignment and cautioned the vehicle would have to subsequently have major braking system repairs. Vehicle was leased new in May 2011. Had never exhibited a single problem. Was driven ~98% highways. Always garaged. Never parked on a city street. This Lexus either is a "lemon" or the dealer is fabricating the truth. Problems reported to Lexus. Response: "the problems with the vehicle are not covered and must have resulted from your misusing the vehicle." In effect, Lexus is taking their dealer's side in this situation leaving the door open to this complaint to the federal authorities. This situation is pure nonsense and either the vehicle is a "lemon" or the dealer was "up-selling" an unnecessary repair. Lexus has refused to authorize this vehicle be inspected by their own technicians. Thus Lexus customer satisfaction (the people with whom I was speaking at Lexus) is putting itself into the position of admitting there is something wrong with their vehicle but they will not even investigate their dealer's findings! something is (again) very wrong with the people from Toyota!

- North Bergen, NJ, USA