Dashboard is sticky, shiny, and melting from the heat. All lint, dust and cloth sticks to the sticky dashboard. Shiny dashboards can pose safety hazards that affect visibility with a glare bouncing off the windshield, and overall health issues since melted dashboards can emit harmful odors. Lexus is saying their Customer Support Program ZLZ expired in 2021. I never received any mail from them about this program even though they claim they mailed it to me in 2018. I have been having my vehicle serviced at Longo Lexus since 2009, with the last maintenance service done on 6/21/23, and the dealership just noted this problem sticky dashboard issue to me, after the Lexus customer support program expired. The server advisor at Longo told me they could replace my dashboard for $2,572, but don't understand why they didn't offer to replace it for free in 2018-2021, like they did my floor mats, which was also a safety hazard. This sticky and melting dashboard problem is a manufacturer defect and my dashboard needs to be replaced by Lexus at no cost to me regardless if my vehicle is out of warranty. Also, the expiration date for this Customer Support Program needs to be extended for all owners of Lexus vehicles with this problem, regardless of mileage.

- Downey, CA, USA

Dashboard is melting from heat and needs to be replaced. Company refuses to replace saying recalls expired 2021. Never received any mail from them even though they said they mailed it to me. Be going to Price LeBlanc for service since 2013 never mentioned anything about it. Thanks

- Prairieville , LA, USA

Dashboard on 2009 Lexus ES 350 has begun to melt and on sunny days the reflection on the windshield poses a safety hazard and reduces visibility. There was a recall for this problem on 2007 and 2008 models. The 2009 is identical in design and Lexus should fix this. I contacted them and they offered to pay a small portion of the $1700 repair costs.

- Covington, LA, USA

On the evening of December 13, 2010, victim left his car running in his garage. The car has a "smart key" which is a remote key-fob. This means that he does not have to turn a key to turn the ignition on and off. Instead, the car turns on and off by pressing the same button on the dash board. He must have forgotten to turn the car off. He then went to sleep and suffered carbon monoxide poisoning during the night. He was found unconscious on the floor the next morning. The car was still running. The victim was taken to the hospital, where he is in the icu and sedated.

- New York, NY, USA