NHTSA — Structure: Body Problems

10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
34,136 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Lexus ES 350 body / paint problems

body / paint problem

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2009 Lexus ES 350 Owner Comments

problem #5

May 302020

ES 350

  • miles

A D V E R T I S E M E N T S

Dashboard on 2009 Lexus ES 350 has begun to melt and on sunny days the reflection on the windshield poses a safety hazard and reduces visibility. In addition the melting plastic is very sticky and could be hazardous for driver not to mention the poison exposure to its vapors. There was a recall for this problem on 2007 and 2008 models. The 2009 is identical in design and Lexus should fix this. I contacted them and they offered to pay a small portion of the $1700 repair costs.

- Miami, FL, USA

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problem #4

Mar 012017

ES 350

  • miles
The dashboard on this vehicle is melting. The smell is terrible. I do not drive the car anymore because I am afraid that the order coming from the melting dash is toxic. Even though Lexus has a recall on the 2008 models for this very same reason they are refusing to replace this. This is not a safe situation to be driving under. Please help!!

- Boca Raton, FL, USA

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problem #3

Jan 082015

ES 350

  • 34,549 miles
The contact owns a 2009 Lexus ES350. While the vehicle was parked, it was noticed that the dashboard overheated and melted from the sun. In addition, the dashboard emitted an abnormal odor when melting. The vehicle was taken to the dealer where it was diagnosed that the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 34,549.

- Palm Beach Gardens, FL, USA

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problem #2

Sep 252014

ES 350 6-cyl

  • 81,230 miles
I was driving on the freeway when I got rear ended with my daughter in the backseat in her car seat, and I being the driver 8 months pregnant. Car was severely damage no air bags deploy, this is not the first time this happens that the air bags do not deploy at the time of the accident. I was wearing my seat belt I hit my forehead on the steering wheel both times. I am concerned regarding this. Very expensive car to have these malfunctions.

- La Puente, CA, USA

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problem #1

May 082013

ES 350 6-cyl

  • 54,900 miles
Car was being driven into a parking spot at less than 5 mph when it suddenly accelerated and started to climb a rock hill before it could be stopped. Wheels were turned to right as result of turn into parking spot which caused the vehicle to start tipping over. Air bags were not deployed and repairs are approximately $4500.

- Hot Springs Village, AR, USA

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