We currently have allstate for insurance and they have this item called the drivewise. This device fits in the obd II port under the steering column. This device created multiple communications errors within the computers for the car. After reading up on this, it seems that many people are having this issue in many makes/models. The vehicle shifted funny into another gear on its own. The instrument cluster was not working and would not light up. The radio would not work at all and the sunroof was making a funny noise. The speakers were making a crackling sound and the A/C wasn't working. The heated and cooled seats were not working. After bringing the vehicle into the Lexus dealer they could see that the vehicle was having multiple communications issues between the computer systems. This device is a safety concern and we will not continue using it. Everything is back to normal now that the device has been removed. Had we not been proactive about this, the device could have caused an accident. Potentially harming someone. This is a very serious concern we have and I feel that someone should do more research on the product.

- Eden Prairie, MN, USA

Beginning on or around January 13th, 2010, the transmission on the above named vehicle began to jerk when placed in reverse. This problem persisted up until March 15th, 2014, when the transmission ultimately failed. Despite bringing the vehicle in for diagnosis at treasure coast Lexus on multiple occasions from 2010 to 2014, the dealership and its technicians never identified the problem. This ultimately placed the driver and others at risk and resulted in the replacement of the transmission at our expense.

- Fort Pierce, FL, USA