The contact owns a 2007 Lexus ES 350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (kumi Lexus of portland, 8640 sw canyon rd, portland, or 97225) and was informed that the parts were on backorder. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Portland, OR, USA

Takata recall. The contact owns a 2007 Lexus ES350. The contact stated that NHTSA campaign number: 16V340000 (air bags) exceeded a reasonable amount of time for repair. The contact receieved the recall notification in July of 2016. The dealer (Lexus of shreveport bossier city, 2901 benton rd, bossier city, la, 71111) stated that they were not working on her zone at the time, which was six months ago. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.

- Mcleod, TX, USA

Have contacted Lexus of louisville, ky numerous times since 6-1-17 and they are dragging their feet, telling me they don't have the parts to repair my car. This is an active safety recall and a danger to me as I have to use this vehicle.0

- Louisville, KY, USA

2007 Lexus 350es. Consumer writes in regards to replacement parts not available to repair passenger side airbags recall notices. The consumer stated the recall repair exceeded a reasonable amount of time. Updated 09/06/2017

- Long Beach, CA, USA

Takata recall- kuni Lexus at Colorado springs, co advised me several months ago that my ES350 was scheduled to be repaired in September 2017. They are now telling me that it won't be repaired until December 2017. They notified me that I should not operate the vehicle with a passenger in the front seat thus creating a hardship for my family.

- Colorado Springs, CO, USA

Takata recall. Status as of 01/09/2017 indicates, "recall incomplete. Remedy not yet available." This statement is as of 09/01/17. If no response in reasonable time, file complaint.

- Mohegan Lake, NY, USA

The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer and dealer were not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Lake Oswego, OR, USA

Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Meade Lexus (28300 nw hwy, southfeild, mi) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 11/01/2017 updated 11/2/2017

- Novi, MI, USA

Takata recall. It has been 4 months since the first notification and I still have no date for the repairs and Lexus cannot even suggest one. The bags have never deployed.

- West Linn, OR, USA

Takata recall. The contact owns a 2007 Lexus ES 350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called (Lexus of naperville at 630-570-7900) and confirmed the part was not available. The manufacturer was notified of the failure. The contact had not experienced a failure. Parts distribution disconnect.

- Naperville, IL, USA

Can not get into web site to complete forms for recall refund.

- Franklin, TN, USA

The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 16V3400000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to Lexus of silver spring (located at 2505 prosperity ter, silver spring md, 20904) and was informed that the parts were on backorder. The manufacturer was made aware of the issue, but did not offer assistance. The contact had not experienced a failure. Parts distribution disconnect.

- Burtonsville, MD, USA

Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The Lexus of madison dealer located in middleton, Wisconsin was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Middleton, WI, USA

"takata recall" visited the local dealership in metairie, la to have recall taken care of. They said they would contact me when they were ready to fix problem. My wife and I are senior citizens and are afraid to sit as a passenger of our own car. Why is this taking so long. Over a year since we received notice. Can we demand the use of a similar loaner car? please have this complaint checked. Thanks

- Covington, LA, USA

Takata recall. Concerned about possible injury if air bag malfunctions.

- Ringoes, NJ, USA

Takata recall its been over 2 years since originally receiving correspondence from Lexus about the recalled air bags. I've called corporate and local dealers at least once per quarter to check status and more importantly if the products had been delivered to a remedy. I just received another notice from Lexus stating the recall now had a remedy, but when you call local dealers, they don't have the parts, have no clue when more parts will arrive, and have to be place on a wait list with no idea of duration. I have young children who enjoy riding in the front seat, but can't because all the back and forth about blame and lack of a remedy. A recall of any kind should not take this long to find a remedy and fix affected vechicles.

- Washington, DC, USA

Takata recall. The contact owns a 2007 Lexus ES350. The contact stated that NHTSA campaign number: 17V006000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in may of 2017. The dealer was not contacted or made aware of the failure. The manufacturer was contacted and stated that there was no designated timeframe for when the vehicle would be remedied. The manufacturer tried to offer the contact a trade in, and mentioned that they would offer some money towards a rental vehicle per month; however, no further information was provided. The contact had not experienced a failure.

- Auroa, CO, USA

Takata recall NHTSA recall no. 16V-340 & 17V-006 air bags-passenger side frontal

- Medfield, MA, USA

Takata recall. The contact owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to a Lexus dealer located on providence highway in norwood, MA, but the parts were unavailable for the repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Milton, MA, USA

Takata recall. The contact's mother owns a 2007 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called classic Lexus at (440) 210-4125 (located at 2551 som center rd willoughby hills, oh 44094) where an appointment was scheduled for August 1, 2017. The appointment was cancelled due to the dealer stating that no parts were available and were on backorder. The contact then called metro Lexus at (216) 916-6000 (located at metro Lexus 13600 brookpark rd cleveland, oh 44135) where an appointment was scheduled for September 5, 2017. The manufacturer was notified of the issue and offered a loaner vehicle, but the contact declined. The contact had not experienced a failure. Parts distribution disconnect.

- Highland Heights, OH, USA