My dashboard is melting!

- Lake Worth, FL, USA

I inherited this vehicle in January of 2014 and as soon as I got it I noticed that there were chips of the front dashboard that were missing. I had noticed said damage/defect when I drove in prior years dating back to 2010 or so. Whenever the car is out in the sun, the dashboard gets soft and if you touch or hit it with your finger, you can get some of the soft dashboard under you nail. It gets very soft to the touch. In order to avoid any further damage, I now park my car under shade and use protective visors on the inside of the front windshields in order to protect the dashboard. I was surprised to find this could happen to such a nice and expensive car. It definitely is a flaw in the design material of the dashboard.

- Miami Lakes, FL, USA

Plastic interior body parts, in particular the dash board, have lost their hardness and have become sticky. Everything (dirt, hair, paper, etc.) sticks to them and they are uncleanable.

- Ft. Lauderdale, FL, USA

My Lexus ES 350 has been having a sticky, melting dashboard since 2012, everything sticks to it and its color stains everything it touches.

- Miramar, FL, USA

The contact owns a 2007 Lexus ES350. The contact stated that the dashboard surface became sticky and a discoloration was present due to the direct sunlight. The contact also mentioned that there was a glare in the windshield from the dashboard, which distorted the vision when driving. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000. The VIN was unavailable.

- Clearwater Beach , FL, USA

I don't remember the first time I reported it to Lexus because I don't have the paperwork with me at this time. I have reported problem several times with Lexus of America. I have taken the vehicle twice to Lexus dealer with no avail. The issue is that the dashboard is melting and falling apart. Due to the melting when im driving during the day I can't see clearly because of the glare in the windshield. This is a driving hazard. It gets worst and worst. I have read many complaints but no recall. I notified progressive ins to see if they would cover it but they won't. please I would really appreciate any help. Thanking you for your prompt attention tot his matter, I remain.

- Miami, FL, USA

The contact owns a 2007 Lexus ES350. The contact stated that the dash board was melting, which caused it to become abnormally shiny and blocking the contact's visibility. The vehicle was taken to the dealer where the technician stated that the dash board needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 12,000 and the current mileage was 15,300. Updated 8/28/14 updated 09/12/2014

- Boynton Beach, FL, USA

While we driving down the turnpike heading into philadelphia, my wife tried to roll down her windows and then back up. As she did, the glass came off its track and almost popped out of the door. We were going about 70 mph. At this speed, that window may have come off and flown off our car, hitting another car. This would have been potentially fatal. The only reason it did not fly off, was my wife grabbed on to it while I pulled over immediately.

- Revere, MA, USA

The contact owns a 2007 Lexus 350es. The contact stated that the dashboard started to melt and when the sun beamed down, it would cause a glare, obscuring the contacts visibility of the roadway. The vehicle was inspected by a dealer where they advised that she the dashboard would need replacing. The manufacturer was contacted and advised that they would cover a percentage of the repairs. The vehicle was not repaired. The failure mileage was approximately 40,000. The current mileage was approximately 48,000. The VIN was unavailable.

- Miami, FL, USA

The contact owns a 2007 Lexus ES. The contact stated that while parked, the dashboard became extremely hot and caused a glare on the windshield, obstructing the contact's visibility. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 40,000.

- Miami, FL, USA

The contact owns a 2007 Lexus ES350. The contact stated that the entire dashboard had melted. The vehicle was taken to the dealer for diagnostic testing. The technician stated the dashboard needed to be replaced. The vehicle was not repaired. The VIN was not available. The approximate failure mileage was 100,000.

- Miami, FL, USA

The contact owns a 2007 Lexus ES350. The contact stated the dashboard began to melt. The vehicle was taken to the dealer for diagnostic testing. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 19,000 and the current mileage was 21,000. Updated 11/14/12

- Del Ray Beach, FL, USA

The contact owns a 2007 Lexus ES350. The contact stated that the dashboard was melting. The contact took the vehicle to get inspected by the dealer and they stated that the failure was a known problem in Florida and Arizona. The dealer stated that the cause of the failure was due to heat and the contact would have to pay for the repair. The manufacturer was notified and offered no assistance. The vehicle was not repaired. The failure mileage was 77,000.

- Miami, FL, USA

Wife was operating the driver window in our Lexus ES 350. The driver window crashed down into the driver door panel momentarily startling her. She swerved into oncoming traffic. I had a technician pull off the door panel and the plastic mounting tabs on the window regulator and the plastic mounting tabs on the window had disintegrated. According to the Lexus owners web site this is a common problem on all 2007-2008 Lexus ES 350 models. Lexus will not cover this problem unless still under the 4 year warranty. See recall 08V16200 for similar problems.

- Warren, MI, USA

The contact owns a 2007 Lexus ES350. While the vehicle was parked, the contact noticed that the clear coat of paint failed to protect the vehicle; there were white specks on the hood and roof of the vehicle. The vehicle was taken to an authorized dealer who buffed and waxed those areas. The contact took the vehicle back as the specks were on the trunk and hood. The dealer buffed and waxed it again. The failure continued. The contact stated that the vehicle was always stored in a garage. The failure mileage was approximately 11,000 and the current mileage was approximately 13,600.

- Chicago, IL, USA