Read this. Promises of calls and nothing. Lexus service has died.

Can you confirm receipt?

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------ Original Message ------

From: chwoodward@comcast.net To: jbecker@lexusofjax.com Sent: November 15, 2015 at 4:39 PM Subject: Feedback

I started buying cars from your dealership not long after it opened. Obviously, I have been pleased with the automobile and the dealership and have referred many friends, family and associates over the years. Most recently my son and daughter-in-law.

I am very disappointed in my most recent experience. I think that a part of the problem is that I decided to try a Saturday appointment and, not unlike many businesses, things are not that well organized. After finding that Larry Berry was working, I requested him since I was unassigned. I have worked with Larry many times and I have absolutely nothing but good to say about my experiences, including Saturday.

At check-in, I asked Larry to have the technology person show me how to get my dash screen to display the satellite radio stations. I had renewed my free trial on the day it expired, but Sirius must disconnect in the morning and not wait until the end of the day. The result was a few hours of not having service.

Once service was restored, I found that only one or two stations appeared in each section (Jazz, Pop, etc.) even though the stations are active and can be manually tuned. My assumption was that the radio needed to be refreshed. I has Sirius "refresh" the signal twice with no change. The lack of display was obviously in the Lexus radio or display system. I assumed that a person specializing in technology would be able to get the station display to return in no time.

Wrong! His first explanation was that I had not bought the full package from Sirius. I don't know, I called them and simply renewed. I didn't ask for the "cheap" package and I doubt that they sold me one. He seemed insistent that, because I didn't have channel 100, I had not bought the full package.

Frustrated, I told him I only want the channels that I do have to display and gave him both examples and a demonstration. Again, the problem was that I didn't buy the full package.

I asked him to exit the car then came around to the driver's side and asked Larry to exit the car. I owed nothing so I left before what was racing through my mind escaped my mouth.

Essentially, that experience has undone my confidence in the dealership. It is hard to believe that I was sold a "cheap" package by a Sirius Rep, but it is even more difficult for me to believe that this is the reason that active stations will not appear on the display.

If someone would write me and tell me how to fix this, I would really appreciate it. I will not work with your specialist, however.

You may have noticed that I have used the word "assume" way too many times in this message. I suppose this proves that "assume" is, indeed, an acronym.

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