On 9/24/02 while driving between 35-45 mph on a nice sunny day on a level road the car seemed to slip out of gear, it made a loud bang and whipped the diver forward and back and then the car was back into gear and driving normally again.My first thought was that I had been rear ended. In an attempt to alert the dealer of the situation their response was if it can't be repeated they can't fix it. The same day after a trip to the doctor and beginning Tx for whiplash, a 2nd call was placed with the dealer Larry H. Miller Lexus in Utah, a service rep. said because of the need for medical Tx they would hold a meeting on the following day with the GM, Service Manager and others, after which they would contact me. This same day I opened a case with Lexus Customer Service, who recorded my information and asked to be kept updated to any progress. 2 days later I called Lexus and spoke with the GM who at this time had not heard of this problem and he asked if I could bring the car in that day. I arriver there about 2 hrs later and the service manager had a tech. attach a hand held computer and go out with me for a test ride. No information was capatured to say what happened, so again the statement "if it's not broken we can't fix it" came up, and I was told to drive it until it happened on a regular basis. After the test ride I spoke with the GM and one of the sales rep. and they said to give them a few day to talk with Lexus to try and resolve this. On 10/9/02 the dealer faxed me a letter stating that Lexus doesn't feel that there is any problem, but that the dealer is willing to sell me another car equal to the one I have for an additional $200.00 a month. I went to the dealer that same afternoon with the letter and asked to have someone explain why there was a $200.00 monthly increase, and the sales rep. who was handling this and sending all of the faxes told me he would fax to information to me. On 10/10/02 I received a fax asking that I allow them a maximum time period of 12 days to deal with Lexus and " the powers that be" in a effort to respond to my concerns. I agreed. On 10/14/02 I received a fax with the break down of all the numbers adding up to the monthly increase of $200.00/month and a message stating that because I could not get the incident to repeat it there was no reason for the dealership to try. I called and asked why the change in plan and the sales rep. said that at this point they have taken Lexus out of the loop. I explain that from where I saw things, Lexus was the loop and asked for the phone number of the district rep. and that was the end of the discussion. I received another fax stating that any further information or phone numbers that I needed would have to come through Lexus customer satisfaction dept. and at their election. I have elected not to list the names of the people at the dealer but can if need be.

dealer information: Larry H. Miller Lexus, 5701 South State St., Murray, UT 84107