During the initial warranty 50K miles, the dealership has resurfaced and replaced the rotors 4 times on my 2002 ES 300 Lexus and now the rotors are warped for the fifth time. The problem is when braking, there is a very noticable vibration in the wheels, which if not repaired could cause a major accident and cause injury and even be fatal to me or others. When I brought this to the attention of Lexus customer satisfaction, they responded with, they would replace the rotors free of charge, but I would have to pay for replacing brake pads and labor, $300. They said the problem is attributed to my braking practices, driving in the city and the mileage on my vehicle. I do not believe one word of that, something other than the way I brake (which is no different than a million other drivers) is causing this problem. I believe either they haven't been replacing the rotors as they stated or something is causing the rotors to warp, which could be a defect. At 67,533 miles, which is when I last took my vehicle in for the fifth time for vibrating, I would be servicing the rotors on an average of every 13,506 miles.this has nothing to do with my braking practices. This is also a safety hazard for other drivers and myself. I don't want them to just repair the symptom I want the cause to be repaired. I was told before I complained, that the repair would cost between $600 and $700. Can you imagine how much this would cost me for rotors for the life of this vehicle! after I received Lexus's decision from Mr. Dan reynolds, I asked him for the name of the person next in line for me to appeal this decision. He told me he was it. There was no one else to appeal to. He said he had offered me a good will effort, and nothing else would be done. Please investigate the history of the 2002 ES300 and see how many vehicles have needed resurfaced/replaced rotors 5 times at 67,533 miles. I appreciate your attention given to my situation. Thank you.

- Desoto, TX, USA