This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Excessive oil consumption. I purchased the car January 7, 2021 and checked the oil on March 15, 2021 before a long trip and the oil didn't even register on the dipstick. I followed procedure before and up to checking the oil. I checked it when it was delivered and it was at the appropriate level.
My car also experienced a high amount of oil consumption. At first I assumed it was due to my traveling, but when I monitored it was more than normal. Additionally, about a year ago I was told that the car would need a head gasket replacement. When I spoke to the dealership and other mechanics they found that to be odd concerning the reputation of Lexus. So after the engine started rattling, which I've never had happen before and now the vehicle is inoperable. Many people have told me to reach out to Lexus because what happen to my car is unheard of, but I got no resolution anywhere.
I experience the engine have burn so much oil between service (10K miles). I had contact the dealership, and they haven't contacted me back yet... the oil burning is start when my car is about 70K.... now my vehicle is 92K miles I have at least 3qzt between service....
Another ct200H driver reported a problem with the center console lid not closing properly due to the latch stuck in the open position. Same issue on my 2012 ct200H. Would be nice on a Lexus to have that problem researched and fixed... and let Lexus pay for the repair, not the owner. Problems of this type are more characteristic of economy vehicles... is Lexus an economy car"???"
The passenger side glass on my 2012 Ct exploded for no particular reason a few days ago. I was on the highway doing about 65 mph and I suddenly heard a loud 'boom' and the side window was gone... completely gone. Nothing hit my car, no rocks, no bullets... no bricks. There was no one beside me and I was on I-81. Had I over-reacted, I could have crashed the car. Had there been a passenger in the seat, she would have been severely cut from the flying glass shards at 65 mph. I experienced cuts on my right hand and arm. Lexus, in a completely disappointing show of customer "service" is refusing to pay for it under warranty. I am not the only one with a Ct that has had this happen. Do a google search and you'll find a few other cases on other forums. I point you to this wikipedia article (en.wikipedia.org/wiki/spontaneous_glass_breakage) which clearly states this phenomenon is due to manufacturing defects in the glass. I suggested that Lexus corporate send the glass back to the vendor for analysis and they refused! they simply could care less. I will never buy another Toyota product again and I warn all readers to be very careful.
A D V E R T I S E M E N T S
- Longview, TX, USA