Lexus is aware of a safety issue that has caused fires due to an improper wiring harness installed on Toyota prius and Lexus ct200H vehicles. I asked for this to be covered under the warranty enhancement program (I was not made aware of the existence of it till very recently, but it expired in October 2019). They refused, citing the fact that I did not spend enough money with Lexus to service the vehicle. Now, even after lightbulb and fuse replacement, the low beam headlights in the vehicle are inoperable.

- Beaverton, OR, USA

The contact owns a 2011 Lexus ct200H. The contact stated while that while driving approximately 30 mph, the vehicle decelerated unintendedly and the front driver's seat belt webbing began to tighten around his neck and upper shoulder area. In addition, a chime sounded with four unknown warning indicators illumination on the instrument panel. The automatic front seat mechanism was engaged which resulted in the seat to move backwardly which allowed the seat belt webbing to not tighten any further and the webbing was loosened. The vehicle was equipped with a pre-collision system; however when driving there was no proceeding vehicle involved to cause a collision. The vehicle was able to resume normally. The similar failure occurred three times. The warning indicator illumination was a one time occurrence. The vehicle was taken to an authorized dealer four times for the same malfunction. The technician stated the failure was contributed to the pre-collision system which was disconnected. The vehicle had not been repaired. The manufacturer was notified of the defect. The approximate failure mileage was 15,000. The VIN was unavailable.

- Silver Spring , MD, USA