"ISSUE:
A CUSTOMER MAY REPORT THAT THEIR PHONE, DISCONNECTS
DURING OR AFTER PHONE CALLS, SHOWS AS PAIRED BUT NOT
AVAILABLE, IS NOT SHOWING AS PAIRED BUT IS AVAILABLE, IS
DIFFICULT TO PAIR, AUDIO FRAGMENTS WHEN STREAMING MUSIC
AND/OR OTHER UNEXPECTED BEHAVIOR.
CAUSE:
THIS CAN BE A RESULT OF REDUCED PHONE POWER DUE TO THE
FOLLOWING:-
• BATTERY LIFE SOFTWARE UPDATE ON THE CUSTOMERS DEVICE,
• OTHER APPLICATIONS RUNNING IN THE BACKGROUND ON THE
CUSTOMERS DEVICE (SUCH AS GAMES, SOCIAL MEDIA APPS,
SEARCHING FOR NUMEROUS PAIRED DEVICES).
• A BREAK IN THE LINE OF SIGHT FROM THE IAM TO THE CUSTOMER
DEVICE (E.G. DEVICE IN POCKET CAUSING ATTENUATION BY THE
HUMAN BODY).
• ANOMALIES INTRODUCED WITH SOFTWARE UPDATES OF DEVICE
THAT MAY REDUCE THE EFFECTIVENESS OF AUTHENTICATION
BETWEEN THE CUSTOMER DEVICE AND THE VEHICLE.
NOTE: THESE ISSUES ARE WELL DOCUMENTED ON OFFICIAL
PHONE MANUFACTURERS “SUPPORT” WEB SITES."
